Tony Williams Jr
Wayne,MI
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Self Employed Plumber
T3 Plumbing LLC
Wayne, MI
11.2017 - Current
- Cultivated strong client bonds through amicable interactions, advised clients both in person and over the phone on necessary plumbing repairs.
- Handled incoming calls, texts, and emails to deliver client support.
- Create estimates of time and materials needed to complete repair projects.
- Exemplified excellent problem-solving abilities, addressing issues swiftly and proficiently, all while overseeing job planning, organization, and execution.
- Install, maintain, and troubleshoot plumbing issues in commercial and residential properties, using relevant codes, regulations, and safety practices.
Plant Engineering Supervisor
UPS
Livonia , MI
07.2011 - 11.2017
- Oversaw the engineering department's daily operations and maintained monthly budgets for three facilities, including payroll, building maintenance, staffing, equipment purchases, and installations.
- Assisted in the hiring process of new employees and facilitated all training of new and current employees monthly, quarterly, and yearly on safety and business compliance topics.
- Supervised all work completed by outside contractors to ensure UPS specifications and standards are upheld.
- Maintained UPS environmental standards by overseeing the hazardous and non-hazardous damaged materials program, completing monthly inspections, and maintaining logs of all damaged materials that arrive and depart from the property grounds.
Level 2 Technical Support Representative
Comcast
Ann Arbor, MI
03.2008 - 07.2011
- Provided technical support for level 1 support employees on various issues regarding networking problems within the Comcast infrastructure, wireless internet, and cable box issues in customers' homes, and also troubleshooting PC and Apple computer connectivity problems.
- Worked directly with field technicians to correct IP addresses, web browsers, email, PC hardware/software, and other miscellaneous issues with consumer products.
- Trained new employees on how to use the multiple systems and applications to correctly troubleshoot and accurately document all problems and results to ensure resolution of customer issues.
- Tracked and maintained service orders and repair tickets to ensure they are completed accurately and on schedule.
- Worked to prevent major, area-wide outages of services through the use of technician dispatching to potential issues and overseeing major fiber optic line installations and replacements.
- Guided customers through step-by-step solutions in a clear and concise manner, all while maintaining composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided technical support and troubleshooting services to end users experiencing hardware and software issues through the use of remote login tools.
Education
Associate of Science -
Schoolcraft College
Livonia, MI12-2016
Skills
- Desktop support
- Service support
- Videoconferencing
- Application support
- Data entry
- Hardware diagnostics
- User guidance
- Technical troubleshooting
- Software installation
- Ticket management
- Incident tracking
- Issue escalation
- Operating systems
- Customer service expert
- Verbal and written communication
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work from home optionWork-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programs401k matchAffiliations
- Media Ministry Chairperson at New Jerusalem Missionary Baptist Church
- Youth Ministry Co-Chairperson at New Jersualem Missionary Baptist Church
- Outreach Ministry member at New Jerusalem Missionary Baptist Church
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Self Employed Plumber
T3 Plumbing LLC
11.2017 - Current
Plant Engineering Supervisor
UPS
07.2011 - 11.2017
Level 2 Technical Support Representative
Comcast
03.2008 - 07.2011
Associate of Science -
Schoolcraft College
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