Tonya Abercrombie
Arley
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Traditions Bank
11.2021 - Current
- Provide customer assistance with processing bank transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Member Services
Cullman Electric Cooperative
02.2021 - 11.2021
- Assisted members via phone with account questions and request
- Processed utility payments in cashiering department
- Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
Financial Relationship Specialist
Regions Bank
05.2015 - 02.2021
- Assisted customers with bank transactions as well as opening new accounts
- Responsible for vault working supply audits and weekly vault cash shipment
- Enhanced client relationships by providing personalized financial solutions and recommendations.
Education
Dental Assisting -
Bevill State Community College
Jasper, AL11.2022
Skills
- Customer service
- Multitasking
- Prioritization
- Time management
- Data entry
- Relationship building
- Computer proficiency
- Product knowledge
Timeline
Customer Service Representative
Traditions Bank
11.2021 - Current
Member Services
Cullman Electric Cooperative
02.2021 - 11.2021
Financial Relationship Specialist
Regions Bank
05.2015 - 02.2021
Dental Assisting -
Bevill State Community College
Similar Profiles
Dawn HarrisonDawn Harrison
Universal Banker at Traditions BankUniversal Banker at Traditions Bank
Crystalle HawkinsCrystalle Hawkins
Community Banking Supervisor II at Traditions BankCommunity Banking Supervisor II at Traditions Bank
Laura StahlerLaura Stahler
Compliance Specialist/Mortgage Loan Processor/Teller at Traditions BankCompliance Specialist/Mortgage Loan Processor/Teller at Traditions Bank