Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Adams

Weatherford,TX

Summary

Dynamic Operations Manager with a proven track record at CC Services, Multi business platform, enhancing customer satisfaction through innovative training programs and effective communication. Skilled in workforce development and data analytics, I foster team collaboration and drive continuous improvement, resulting in streamlined processes and strengthened client relationships.


Diligent Manager with background of many years in operations management and customer experience. Successfully managed cross-functional teams and streamlined operational processes to enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Operations Manager, Customer Experience

CC Services
09.2005 - Current
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

VapEscape
09.2012 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Science - Applied Science

University of Alaska
AK
05-1996

Skills

  • Workforce development
  • Customer-centric approach
  • Customer acquisition
  • Account management
  • Training programs
  • Retention management
  • Data analytics
  • Teamwork and collaboration
  • Customer engagement
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Verbal and written communication
  • Decision-making

Timeline

Store Manager

VapEscape
09.2012 - 07.2023

Operations Manager, Customer Experience

CC Services
09.2005 - Current

Bachelor of Science - Applied Science

University of Alaska

Similar Profiles

CREATE PROFILE
Tonya Adams