Tonya Allen
Chicago,IL
Summary
Highly skilled customer service professional with a proven track record of delivering exceptional care and support. Experienced in providing personalized assistance to individuals in need, ensuring their comfort and well-being. Adept at building strong relationships with clients and their families, fostering trust and loyalty. Committed to delivering compassionate service and making a positive impact on the lives of those served.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Addus HomeCare
12.2022 - Current
- Preparing meals for the patient, assisting with errands, providing personal care, performing light housekeeping, and keeping accurate records of home visits.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Home Health Care Aide
Active Home Health
07.2021 - 12.2022
- Preparing meals for the patient, assisting with errands, providing personal care, performing light housekeeping, and keeping accurate records of home visits.
- Improved patient well-being by providing compassionate and attentive personal care services.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
Senior Sales Consultant
Comcast
08.2017 - 07.2021
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Established strong client relationships for increased customer loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Inbound Sales Rep
Sears Holdings
01.2017 - 08.2017
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Responded to customer requests for products, services, and company information.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Work From Home Roadside Assistance Rep
Enterprise Holdings
09.2013 - 01.2017
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
Business Manager /Lancôme Cosmetics
Carson Pirie Scott
03.2008 - 09.2013
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor's degree in Business Administration -
South Suburban College
Skills
Sales (5 years)
Assessments
- Basic computer skills, Completed, 07/01/22
- Customer service, Proficient, 10/01/22
- Attention to detail, Proficient, 10/01/23
- Analyzing data, Completed, 01/01/23
- Work style: Reliability, Proficient, 01/01/23
- Sales skills, Proficient, 05/01/21
- Customer focus & orientation, Proficient, 05/01/21
- Sales skills, Proficient, 10/01/23
- Home health aide skills, Proficient, 06/01/21
- Administrative assistant/receptionist, Proficient, 12/01/22
Skillssummary
- Communication
- Relationship Building
- Cash Handling
- Report Preparation
- Written Correspondence
- General Office Skills
- Typing
- Computer Savvy
- Customer Service
- Scheduling
- Sales
- Management
- Accounting/Bookkeeping
Personal Information
Authorized To Work: US for any employer
Timeline
Home Health Aide
Addus HomeCare
12.2022 - Current
Home Health Care Aide
Active Home Health
07.2021 - 12.2022
Senior Sales Consultant
Comcast
08.2017 - 07.2021
Inbound Sales Rep
Sears Holdings
01.2017 - 08.2017
Work From Home Roadside Assistance Rep
Enterprise Holdings
09.2013 - 01.2017
Business Manager /Lancôme Cosmetics
Carson Pirie Scott
03.2008 - 09.2013
Bachelor's degree in Business Administration -
South Suburban College
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