Tonya Allen
Chicago,IL
Summary
Highly skilled customer service professional with a proven track record of delivering exceptional care and support. Experienced in providing personalized assistance to individuals in need, ensuring their comfort and well-being. Adept at building strong relationships with clients and their families, fostering trust and loyalty. Committed to delivering compassionate service and making a positive impact on the lives of those served.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Addus HomeCare
Chicago, IL
12.2022 - Current
- Preparing meals for the patient, assisting with errands, providing personal care, performing light housekeeping, and keeping accurate records of home visits.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Home Health Care Aide
Active Home Health
Oak Lawn, IL
07.2021 - 12.2022
- Preparing meals for the patient, assisting with errands, providing personal care, performing light housekeeping, and keeping accurate records of home visits.
- Improved patient well-being by providing compassionate and attentive personal care services.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
Senior Sales Consultant
Comcast
Chicago, IL
08.2017 - 07.2021
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Established strong client relationships for increased customer loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Inbound Sales Rep
Sears Holdings
Bridgeview, IL
01.2017 - 08.2017
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Responded to customer requests for products, services, and company information.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Work From Home Roadside Assistance Rep
Enterprise Holdings
Chicago, IL
09.2013 - 01.2017
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
Business Manager /Lancôme Cosmetics
Carson Pirie Scott
Matteson, IL
03.2008 - 09.2013
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor's degree in Business Administration -
South Suburban College
Skills
Sales (5 years)
General Office Skills (10 years)
Customer Service (5 years)
Communication (10 years)
Microsoft Office (10 years)
Product Demos
Makeup Application
Home Care
Upselling
Sales Management
Meal Preparation
Interviewing
Management
English
Retail Sales
Mac OS
Google Suite
Computer skills
Laundry
Typing
Cash handling
Cash register
Windows
Workday
Google Docs
Phone etiquette
Organizational skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Assessments
- Basic computer skills, Completed, 07/01/22
- Customer service, Proficient, 10/01/22
- Attention to detail, Proficient, 10/01/23
- Analyzing data, Completed, 01/01/23
- Work style: Reliability, Proficient, 01/01/23
- Sales skills, Proficient, 05/01/21
- Customer focus & orientation, Proficient, 05/01/21
- Sales skills, Proficient, 10/01/23
- Home health aide skills, Proficient, 06/01/21
- Administrative assistant/receptionist, Proficient, 12/01/22
Skillssummary
- Communication
- Relationship Building
- Cash Handling
- Report Preparation
- Written Correspondence
- General Office Skills
- Typing
- Computer Savvy
- Customer Service
- Scheduling
- Sales
- Management
- Accounting/Bookkeeping
Personal Information
Authorized To Work: US for any employer
Timeline
Home Health Aide
Addus HomeCare
12.2022 - Current
Home Health Care Aide
Active Home Health
07.2021 - 12.2022
Senior Sales Consultant
Comcast
08.2017 - 07.2021
Inbound Sales Rep
Sears Holdings
01.2017 - 08.2017
Work From Home Roadside Assistance Rep
Enterprise Holdings
09.2013 - 01.2017
Business Manager /Lancôme Cosmetics
Carson Pirie Scott
03.2008 - 09.2013
Bachelor's degree in Business Administration -
South Suburban College