Tonya Amedon
Charlestown,WV
Summary
Dedicated to building awareness and providing support for the human service field through volunteering, education, and community advocacy.
Professional with history of driving team success and achieving organizational goals. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Director of Housing
Housing Authority of the City of Frederick
01.2020 - Current
- Oversee the daily operations and administration of Public Housing and Housing Choice Voucher (HCV) programs, ensuring compliance with federal, state, and local regulations.
- Manage and maintain the housing waitlist, ensuring accurate tracking, transparency, and timely applicant processing.
- Achieve and sustain a 99% success rate in adhering to policy guidelines, demonstrating consistent compliance and operational excellence.
- Develop and implement strategic initiatives to improve program efficiency and effectiveness while maintaining high standards of customer service.
- Supervise staff responsible for case management, leasing, rent calculations, and annual/interim recertifications for program participants.
- Ensure timely reporting and data submissions to HUD, including SEMAP and PIC reporting, with a focus on accuracy and regulatory compliance.
- Conduct regular policy reviews and updates to align with changing regulations and best practices in housing management.
- Collaborate with community stakeholders and organizations to support tenant success and expand access to affordable housing.
- Monitor budget allocations and expenditures, ensuring program funds are used efficiently and appropriately.
- Coordinate with external agencies, such as the Department of Social Services, to ensure clients meet compliance requirements for federally funded programs, including Food Stamps (SNAP), Temporary Cash Assistance (TCA), and other supportive services.
- Facilitate communication and information-sharing between agencies to verify client eligibility, participation, and adherence to program guidelines.
- Assist clients in understanding program requirements and addressing any compliance issues to maintain access to essential services.
- Monitor and document client progress and program participation to ensure alignment with federal and local regulations.
- Collaborate with partner agencies to streamline processes, resolve discrepancies, and support client success in multiple programs.
Housing Management Coordinator
Housing Authority of the City of Frederick
01.2006 - 01.2020
- Public Housing Program
- Oversee the day-to-day operations of the Public Housing program, ensuring compliance with HUD regulations and organizational policies.
- Manage tenant relations, including lease agreements, rent adjustments, and annual/interim recertifications.
- Maintain and update the housing waitlist, ensuring fairness, accuracy, and timely applicant processing.
- Provide case management services to residents, addressing their housing needs and connecting them with supportive community resources.
- Conduct unit inspections and ensure timely resolution of maintenance requests in collaboration with property management staff.
- Track and enforce community service requirements for residents, ensuring adherence to HUD guidelines.
- Mediate disputes and provide conflict resolution support for residents to foster a safe and cohesive community environment.
- Deliver tenant education sessions on topics such as lease compliance, financial literacy, and community engagement.
- Prepare and submit reports to meet HUD requirements, including occupancy rates, rent collection, and tenant demographics.
- Work collaboratively with local organizations and service providers to support resident self-sufficiency and improve quality of life.
Education
BS - Sociology
University of Maryland Eastern Shore
01.2001
Certificate - Supervisory Management
Frederick Community College
01.2011
BASW - Social Work
Salisbury University
01.2001
Certification
- Certification in Human Resource Management
- Certification in Human Resources Program
- Certification in Management Program
- Public Housing Specialist
Languages
Fluent in Spanish
Community Involvement
- Frederick County Equity and Inclusion Commission, Chair, 2023-11, Present
- Frederick County Human Relations Commission, Volunteer, 2011-06, 2018-06
- Affordable Housing Commission, Volunteer
- NAACP, Frederick County Branch, Volunteer
- Boys and Girls Club of Frederick County, MD, Volunteer
- Millstone International, Volunteer
- Supported the Human Trafficking and Child Abuse Seminar, 2010-12
- Religious Coalition for Emergency Human Needs, Board Member & Volunteer
Timeline
Assistant Director of Housing
Housing Authority of the City of Frederick
01.2020 - Current
Housing Management Coordinator
Housing Authority of the City of Frederick
01.2006 - 01.2020
Certificate - Supervisory Management
Frederick Community College
BASW - Social Work
Salisbury University
BS - Sociology
University of Maryland Eastern Shore