Tonya Ames

• Oversee a team of 3 which includes nurses and medical assistants
• Provide clinical expertise to streamline clinical workflows while increasing productivity while meeting The Joint Commission standards of care
• Collaborate with interdisciplinary teams and community stakeholders to streamline operations
• Have operational and functional responsibility for patient care and initiatives, including coordination of care with both internal and external facilities/networks
• Ensure HIPAA compliance
• Manage clinical supply ordering while being fiscally responsible
• Primary Vaccine Coordinator
• Direct patient care including patient intake, triage, point of care testing, injections and immunizations, patient education and nurse led office visits
• Collaboration with practice manager for interviewing, hiring, and onboarding of new clinical staff, while addressing staffing concerns

• Supervised a team of 9, across two locations, which includes nurses and medical assistants
• Provide clinical expertise to streamline clinical workflows while increasing productivity while meeting The Joint Commission standards of care
• Collaborate with interdisciplinary teams and community stakeholders to streamline operations
• Have operational and functional responsibility for patient care and initiatives, including coordination of care with both internal and external facilities/networks
• Ensure HIPAA compliance
• Manage clinical supply ordering while being fiscally responsible
• Primary Vaccine Coordinator
• Direct patient care including patient intake, triage, point of care testing, injections and immunizations, patient education and nurse led office visits
• Responsible for interviewing, hiring, and onboarding of new clinical staff, while addressing staffing concerns

• Company Overview: multi-site federally Qualified Healthcare Center, which provides primary care, integrated behavioral health, prenatal, dental, and mobile health care with $19 million in revenue
• Supervise a department of 45 at multi-site federally Qualified Healthcare Center, which provides primary care, integrated behavioral health, prenatal, dental, and mobile health care with $19 million in revenue
• Provide organizational strategic planning in collaboration with CEO, Senior Leadership team and BOD
• Have operational and functional responsibility for patient care areas and special projects, initiatives and grants, including coordination of care with external facilities/networks
• Handle complaints while looking for areas of opportunity to improve patient satisfaction
• Ensure compliance with legislation and corporate policies and assisted with policy change and adherence
• Develop and enforce policies aiming for legal compliance and high-quality standards
• Control budgets and monitor expenditures
• Collaborate with interdisciplinary teams and community stakeholders to streamline operations
• Ensure HIPAA compliance
• Active participant of Personnel Committee, Inclusivity Committee, Staff Training Committee, ProHealth Committee and EHR and Data Warehouse CHAN User Group.
• Multi-site federally Qualified Healthcare Center, which provides primary care, integrated behavioral health, prenatal, dental, and mobile health care with $19 million in revenue

• Responsible for Clinical Services running efficiently and effectively while building a reputation of excellence as demonstrated by maintaining NCQA Patient Centered Medical Home Level 3
• Facilitated implementation of new programs/services to enhance patient-centered care
• Responsible for the development and maintenance of written policies and procedures in collaboration with physician colleagues, other health care providers and staff to guide daily operations.
• Oversaw clinical staff training, developed clinical competencies and enhanced Primary Care team model
• Implemented new nurse care team model

• Maintained a system that identifies high risk/high utilization patients and established clinical pathways to reduce barriers to care
• Performed comprehensive case management and care coordination for chronically ill and high utilizing patients
• Patient advocacy and well versed at navigating complex systems and communicating with a range of people, from family members to physicians and specialists

• Supervised 9 direct reports at Health Center, which provides primary care, integrated behavioral health and prenatal services
• Assist with procedures, telephonic triage, patient education
• Managed department budget which included: FTE balance and Department supply ordering
• Ensured HIPAA compliance

• Developed and implemented nursing care plans
• Provided multi-disciplinary prescribed medical treatments and care to residents
• Closely monitored acute conditions
• Prepared and performed training presentations to nursing staff

anticipated completion Summer 2025

• Alpha Sigma Pi member
• GPA: Magna Cum Laude