Tonya Artz

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Facilitated communication between medical staff, departments, and external entities to ensure efficient patient care.
• Maintained inventory of medical supplies and equipment in health unit.
• Greeted visitors and directed them to the proper area of the office.
• Organized patient records, charts, and other documents in an orderly manner.
• Managed daily operations of the health unit including filing, faxing, photocopying.
• Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
• Updated patient information in electronic systems according to established policies and procedures.
• Assisted with orienting new employees to departmental procedures.
• Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
• Communicated with patients with compassion while keeping medical information private.
• Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
• Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
• Maintained unit supplies and equipment for medical staff and patient care needs.
• Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
• Received requests for medical records from outside agencies or individuals.
• Scheduled medical appointments and coordinated transportation to medical facilities for patients.
• Worked effectively in team environments to make the workplace more productive.
• Managed inventory and supplies to ensure materials were available when needed.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Prepared patient chart for admission and compiled appropriate paperwork.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.

• Ensured compliance with applicable regulations and guidelines governing blood banking procedures.
• Assisted with troubleshooting technical issues that arose during collections or processing activities.
• Administered post-donation surveys in order to evaluate customer satisfaction.
• Followed key principles of asepsis to protect medical equipment from contamination during blood work.
• Set up donation equipment to ensure proper operation during blood drives.
• Verified donor eligibility according to established criteria.
• Attended staff meetings regularly in order to stay informed about new policies or procedures.
• Conducted donor interviews prior to collections, ensuring all paperwork was completed accurately and completely.
• Maintained a clean and orderly work environment at all times.
• Demonstrated knowledge of standard operating procedures related to collection processes.
• Monitored donor reactions to ensure safety standards were met throughout the donation process.

Responsible for processing incoming correspondence and calls to determine the appropriate action to process cardholder disputes.

Maintain files of legal documents such as trusts, POAs, and business resolutions. To provide customer service to internal and external customers.