Tonya Ashley
Norwood
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Medical Records Clerk
Health Services Of Northern New York
08.2023 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Registration Clerk
Massena Hospital
02.2022 - 07.2023
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Registered patients for outpatient procedures and emergency services.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Scanned documents and insurance cards to include in patient charts.
Caseworker
St. Lawrence County Department Of Social Services
02.2011 - 02.2022
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Assisted patients needing additional support by scheduling and managing appointments.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Consulted family and friends of patient to determine cause of issues and provide solutions.
- Evaluated and addressed individual client needs and concerns.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Maintained and developed community relationships to support various client referrals.
Secretary
Liberty Partnership Program
05.2010 - 08.2011
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
M.S.T. - Secondary English
SUNY Potsdam
Potsdam, NY12.2008
Bachelor of Arts - English, Secondary English
SUNY CANTON
12.2006
Associates Degree - Liberal Arts
SUNY CANTON
12.2004
Certificate - Floral Design
Trident Technical College
Charleston, SC01.2001
Certificate - Medical Terminology
Trident Technical College
Charleston, SC01.2001
Certificate - Body Systems And Functions
Trident Technical College
Charleston, SC01.2001
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Pre-Registration Documentation
- Appointment Scheduling
- Customer Service
- Records management
- Case management
- Filing procedures
- Work well independently
Timeline
Medical Records Clerk
Health Services Of Northern New York
08.2023 - Current
Registration Clerk
Massena Hospital
02.2022 - 07.2023
Caseworker
St. Lawrence County Department Of Social Services
02.2011 - 02.2022
Secretary
Liberty Partnership Program
05.2010 - 08.2011
Bachelor of Arts - English, Secondary English
SUNY CANTON
Associates Degree - Liberal Arts
SUNY CANTON
Certificate - Floral Design
Trident Technical College
Certificate - Medical Terminology
Trident Technical College
Certificate - Body Systems And Functions
Trident Technical College
M.S.T. - Secondary English
SUNY Potsdam
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