Tonya Auen

Motivated and detail-oriented Campus Support Officer with hands-on experience as a Receptionist at Florida Technical College (FTC). Skilled in front-desk operations, student support, and administrative coordination in a fast-paced academic environment. Proven ability to manage student inquiries, assist with enrollment procedures, schedule appointments, and maintain accurate records while ensuring a welcoming and professional atmosphere for students, staff, and visitors. Strong understanding of FTC’s policies, procedures, and student-focused mission. Committed to providing exceptional service and supporting the success of both students and campus operations

• Certificate Introduction to Graphic Design [2023] with aggregate of 90% from New Skills Academy
• Certificate Advertising & Marketing [2023] with aggregate of 98% from New Skills Academy
• Certificate Events Management [2023] with aggregate of 90% from New Skills Academy
• Certificate Google Analytics [2023] with aggregate of 90% from New Skills Academy
• Certificate Social Media Marketing [2023] with aggregate of 90% from New Skills Academy

As a dedicated and results-driven professional at Florida Technical College, I have contributed meaningfully in my role as a Receptionist, supporting both students and staff while upholding the institution's mission of academic excellence and student success. I have served as the welcoming face of the DeLand campus, ensuring smooth daily operations and creating a warm, professional environment for students, faculty, and visitors.

Key Achievements:

Efficient Front Office Management: Successfully managed high-volume front desk responsibilities, including call handling, appointment scheduling, student inquiries, and administrative support—all while maintaining professionalism and accuracy in a fast-paced academic setting.

Student Support: Provided compassionate and effective support to a diverse student population, helping them navigate campus services, policies, and appointments with departments such as admissions, financial aid, and student accounts.

Team Collaboration: Worked closely with academic and administrative departments to ensure seamless coordination of campus events, student check-ins, and communications, contributing to a unified and student-centered campus culture.

Adaptability & Dependability: Known for consistently showing up with a positive attitude, flexibility, and readiness to assist wherever needed—even on short notice or during periods of transition within the college.

Educational Achievement: Earned my Bachelor’s degree while working full-time at FTC, and I am currently pursuing my Master’s degree, demonstrating my strong commitment to personal and professional growth.

Growth-Oriented Mindset: Expressed interest in expanding into roles like Student Accounts Officer, bringing a passion for student financial wellness, attention to detail, and the drive to continue growing within the FTC system

Business & Entrepreneurship