Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tonya Bader

Alliance ,Ohio

Summary

Dynamic Receiving Associate with a proven track record at Amazon, excelling in problem-solving and leadership. Developed efficient training materials and streamlined onboarding processes, enhancing team collaboration and operational success. Adept at material handling and maintaining warehouse safety, consistently delivering high-quality service while minimizing errors in shipment documentation.

Overview

2
2
years of professional experience

Work History

Receiving Associate

Amazon
05.2023 - Current
  • Tracked participant feedback to refine future learning sessions.
  • Adapted quickly to new tools and technologies to support enhanced learning.
  • Maintained organized records of training materials and session outcomes.
  • Developed training materials to streamline onboarding processes for new associates.
  • Collaborated with cross-functional teams to improve workflow efficiency and communication.
  • Conducted regular audits to identify process enhancements and implement solutions.
  • Analyzed customer data to identify trends and anticipate needs, informing strategic planning.
  • Coordinated tasks among team members, ensuring successful project launches within timelines and budgets.
  • Conducted quality inspections on products to identify damages or discrepancies before stocking.
  • Assisted in maintaining a clean and safe work environment, adhering to safety protocols consistently.
  • Trained new associates on receiving procedures and best practices for equipment usage.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Recorded regular progress and issues with products.
  • Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Monitored escalated issues, ensuring timely resolutions while maintaining high service quality standards.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Utilized advanced problem-solving techniques to address unique issues, often finding creative solutions that exceeded expectations.
  • Trained new personnel regarding company operations, policies and services.
  • Processed customer return requests efficiently to ensure timely resolution.
  • Inspected returned merchandise for damage and assessed restocking eligibility.
  • Documented return transactions accurately in inventory management system.
  • Trained new staff on return processing procedures and best practices.
  • Developed standard operating procedures for efficient handling of returns.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Unloaded, inspected, and stored damaged and returned products.
  • Trained new employees on return processes, promoting a consistent and efficient workflow.
  • Supported management in making informed decisions by providing detailed reports on return trends and patterns.
  • Processed high volumes of returns accurately, contributing to company''s operational success.
  • Responded proactively and positively to rapid change.

Education

GED -

Alliance Career Center
Alliance, OH
09.2018

Skills

  • Problem-solving
  • Lifting and sorting
  • Warehouse safety
  • Warehouse operations
  • Warehouse environment safety
  • Material handling
  • Leadership and team building
  • Product verification
  • Purchase order verification
  • Adaptive learning
  • Peer mentoring
  • Collaborative learning
  • Teamwork and collaboration
  • Attention to detail
  • Decision-making
  • Critical thinking
  • Creative thinking
  • Microsoft office

Accomplishments

One accomplishment is bringing customer returns into the building when it first launched at AKR1. I was the first associate in our facility to have hands on experience with customer returns. I have trained many associates that are part of our customer returns team.


Another accomplishment I have had during my time with Amazon is, continuous doc positives. I strive each day to be the best I can for our building and exceed expectations and have done so well that I have even been in the top 1%. I have continued to stay in the top percentage of my peers and are am a very dependable person. I stay on top of my tasks each shift and achieve every goal I have set for the day.

Timeline

Receiving Associate

Amazon
05.2023 - Current

GED -

Alliance Career Center

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Tonya Bader