Summary
Overview
Work History
Education
Skills
COMMUNICATION
Timeline
Generic

Tonya Bagsby

Mesquite,TX

Summary

Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.

Overview

16
16
years of professional experience

Work History

Operations Specialist

RealPage
01.2013 - Current
  • Investigates and responds to inaccurate credit tradelines on the Screening report via the credit bureaus in a timely manner.
  • Take escalated/ irate calls from consumers regarding the status of their disputes or screening reports.
  • Primary point of contact for consumers with Credit disputes, provide status updates for all consumer inquiries, as well as status updates for Corporate Credit applications via phone, email or chat.
  • Liaison between the credit bureaus, clients and consumers.
  • Performed thorough analysis, accurate evaluation and submission of trade-lines disputed to the credit bureaus.
  • Processed 100% of all Corporate Credit applications.
  • Created the Process Documents and Job Tools for both Credit and Corporate Credit processes.
  • Assured timeliness and appropriateness of all disputes according to FCRA and RealPage guidelines.
  • Supported Corporate clients by responding to 100% of their emails and phones calls.
  • Analyzed data as well as identified techniques and methods to improve the overall workflows.
  • Improved production for Credit and Corporate Credit by 50% to streamline workflows and optimize scheduling for the team.
  • Assisted with audits, special projects, and maintained supporting documentation.
  • Prepared monthly data analysis reports and agendas for presentation in management meetings.
  • Trained new hires in job roles, business policies and industry best practices.

Customer Service Rep

First Advantage
01.2011 - 01.2013
  • Took a high volume of calls from consumers with inquiries regarding the status of their apartment applications.
  • Reviewed, escalated and resolved customers’ credit, criminal, and rental history disputes.
  • Promptly followed up with customers to provide an explanation of dispute resolution.
  • Adheres to all FCRA and departmental policies and procedures.
  • Meet the monthly Productivity and Performance goals set by management.
  • Assisted with Special Projects
  • Trained new hires.

Administrative Assistant

TALX Corp
01.2009 - 01.2011
  • Welcomed guests, issued passes and took incoming phone calls at reception.
  • Directed numerous calls per day to appropriate recipients using a multi-line system.
  • Routed messages coordinated appointments and directed personnel to various departments.
  • Maintained the scheduling and events calendars for staff meetings, parties and important deadlines.
  • Scheduled meetings, trips and appointments for Management Team
  • Transcribed handwritten and dictated information to create professional business correspondence.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Received and distributed all incoming mail, packages and digital correspondence to the appropriate departments. Prepared all outgoing mail for daily pick-up.

Education

High School -

Franklin D. Roosevelt HS
Dallas, TX
01.1991

undefined

Dallas County Community College
Mesquite, TX
06.2025

Skills

  • Meticulous attention to detail
  • Proactive initiator
  • Customer engagement
  • Effective communication
  • Analytical problem solving
  • Effective time management
  • Proficient in managing multiple tasks
  • Process optimization

COMMUNICATION

Strong written and verbal communication skills, including the ability to provide feedback as well as collaborating effectively with teammates and the management team.

Timeline

Operations Specialist

RealPage
01.2013 - Current

Customer Service Rep

First Advantage
01.2011 - 01.2013

Administrative Assistant

TALX Corp
01.2009 - 01.2011

undefined

Dallas County Community College

High School -

Franklin D. Roosevelt HS

Similar Profiles

CREATE PROFILE