Tonya Bailey

• Pick up medical specimens in Denver prior to scheduled flight departure
• Package, secure, and transport specimens in compliance with all company and regulatory protocols (including HIPAA and DOT)
• Board the earliest available commercial flight to Salt Lake City
• Ensure specimen integrity is maintained throughout travel
• Handoff specimens immediately upon arrival in Salt Lake City
• Complete return flight to Denver the same day and report status to dispatch
• Maintain a chain of custody and accurate documentation for each delivery
• Track transport times and note any exceptions or delays
• Communicate regularly with dispatch, logistics, and lab staff to ensure smooth coordination
• Conduct daily quality checks of supplies and transport materials (e.g., coolers, ice packs, seals)
• Report any transport-related incidents or concerns immediately
• Comply with all airport, airline, and TSA regulations
• Represent the company professionally when interacting with airline personnel or healthcare staff

• Provided high-quality nail care services to high-risk patients, ensuring satisfaction through attention to detail
• Educated patients on proper nail care techniques and aftercare products for optimal results
• Maintained sanitized work environment in compliance with health and safety regulations

• Administrative duties, including Invoicing, Payment Posting, Banking, Month-End, and Year-End processes
• Job Bids, Estimates & Proposals

• Responsible for overseeing Shipping, Receiving and Quality staff and daily operations
• Ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer's expectations
• Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction
• Practice continuous improvement by reviewing processes, procedures and work habits to recommend changes to lower costs while increasing performance
• Introduce Lean concepts into operations at all levels
• Create, audit & update Standard Operating Sheets
• Schedule daily workload based on input from customer, disputes from suppliers, PRRs and warning letters
• Monitor and prioritize disputes and escalation requests from customer and suppliers
• Chart supplier on-time shipping performance
• Track and document delivery performance and analyze root cause reasons for poor shipping performance

Mott Community College, Flint, MI 1998-2013

(Positions)

Associate Director of Financial Services

• Oversee staff, Financial Aid Funding, Department Budget & Operations.

Director of Registration & Records

• Oversee Cashiers, Registration & Records Clerks, Budget & Operations

Student Accounts Coordinator, Office of Accounting/Financial Services

• Student Receivables Reporting, Analysis, Reconciliation, Billing, and Collection or Write-Off of Aged A/R, filing Judgments, and representing the college in Small Claims Court

Cashier/Clerk

• Registration & Records Operations, including, Student Registration, Payment Processing and Auditing of Residual Grants and Student Loans for refunding