TONYA BARNES
Roanoke,VA
Summary
To continue acquiring work experience in service and/or business related positions while pursuing a higher education in selected business fields.
Overview
23
23
years of professional experience
Work History
Production Worker
Whirlpool
01.2020 - 12.2023
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Inspected extruded product for appearance and size defects according to specifications.
- Trained new employees by demonstrating operation of production line machinery.
Customer Service Representative
HomeServe USA, Inbound
01.2018 - 01.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Front Desk Receptionist
Jones Management
01.2013 - 01.2017
- Answering phones
- Accounts Payable / Receivable
- Adding invoices to ledgers to each company that we purchase from in order to cut checks for payments at the end of each month
- Writing checks to pay for supplies used from companies that we have accounts with
- Taking rent payments
- Taking work orders from tenants
- Placing follow up calls to tenants regarding work done in house/apartment
- Problem resolution as to looking over tenants rental history in order to answer any question they may have
- Writing eviction notices
CSR
T-Mobile
01.2009 - 01.2013
- Taking orders by phone
- Billing questions/ billing resolution
- Making decisions on credit and adjustment on accounts as well as applying to customers account
- Trouble shooting customers cell phone when issues arise
- Placing exchanges in for customers when cell phones are under warranty
- Changing rate plans and adding features to customers’ accounts
- Taking payments for bills
Collection Manager
AMO ( Asset Management Outsourcing )
01.2006 - 01.2009
- Call Evaluations
- Side By Side With The Agents
- Silent Monitoring
- Coaching Session
- Down Time Log
- Scheduling / Vacation Scheduling
- Conference Calls
- Conducting Team Meetings
- Hiring / Terminations
- Training
Admnistration Support/ ASI specialist
Magnets USA
01.2004 - 01.2005
- Purchased all sports schedules for resale
- Help with the training of new hires in Customer Service
- Data entry of faxed and web orders
- Problem resolution identifying the problem, assessing the problem, and resolution of the customer’s problem
Sales/Customer Service Representative
Home Shopping Network
01.2001 - 01.2004
- 3ys Sales and Customer Service experience on the phone with customers
- Helped with training new hires and Quality aspect of calls
- Floorwalked to assist supervisors with questions and problems that arose on calls
Education
Certification in Accounting -
Valley College
Princeton, WV2000
Skills
- Excellent Communication
- PPE Compliance
- Team building
- Clerical Support
Timeline
Production Worker
Whirlpool
01.2020 - 12.2023
Customer Service Representative
HomeServe USA, Inbound
01.2018 - 01.2019
Front Desk Receptionist
Jones Management
01.2013 - 01.2017
CSR
T-Mobile
01.2009 - 01.2013
Collection Manager
AMO ( Asset Management Outsourcing )
01.2006 - 01.2009
Admnistration Support/ ASI specialist
Magnets USA
01.2004 - 01.2005
Sales/Customer Service Representative
Home Shopping Network
01.2001 - 01.2004
Certification in Accounting -
Valley College