Tonya Barnes

• Oversee staffing and retention on a weekly basis, works with agents, their regional manager and recruiting team to ensure future staffing needs are met

Accomplishments

• Cultivated a culture of accountability within the sales team by setting clear expectations and providing ongoing support for success.
• Streamlined communication among team members for improved collaboration and increased sales performance.
• Successfully navigated challenging market conditions, implementing contingency plans that ensured the district''s sustained performance and resilience.
• Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
• Increased revenue by 14% 2017 leading the company
• Increased revenue by 10% in 2018 leading the company
• Increased revenue by 6.8% in 2019 leading the company
• Increased revenue by 7.9% in 2020
• 2017 my district was the only district to have all stores in profit achieving 1.7 million dollars in pure profit during an insurance depression
• All stores profitable 7 out of 9 years years running
• Increased Preferred Agent business by 45% YOY
• Highest Revenue Dollars per Policy in the company 6 years in a row. Coached and mentored my peers in this metric.
• In first 6 months lead the team from a Tier 3 district to a strong Tier 5.
• Achieved District Manager of the year 2016, 2017, 2019, 2022, 2023 and 2024.
• Achieved Best of the Best with Confie during my first year with the company 2024 National BOTB and 2024 second half best of the best.
• Led sales strategies to enhance market penetration and drive revenue growth.
• Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
• Developed training programs to elevate team performance and customer engagement.
• Oversaw execution of marketing initiatives that strengthened brand visibility in target markets.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Monitored team member progress through regular reviews and feedback sessions, ensuring continuous improvement in their performance.
• Developed and implemented strategies to increase sales and improve customer service.

• As a District Manager for Installation I was responsible for growing a new business venture for the company. The portfolio for this unit began at 1.5 million and within this unit I managed 10 General Managers, 10 Store managers and 20 Customer Service Reps. My objective in this position was to train and grow each store to 500k making this unit a 5 million dollar portfolio. In the 4th quarter under my leadership this district grew $786k. Other responsibilities included recruiting, training, coaching, development and customer relations.

Accomplishments Include:

• Led operational strategy across multiple locations to optimize performance and enhance customer service.
• Developed training programs to elevate staff competencies and improve team productivity.
• District Manager of the Year 2012 and 2013
• Highest Revenue 2 years in a row
• Highest Employee Retention Rate
• S.T.A.R.S. Training DM - I taught my peers the companies sales path and how to be successful with it. (First DM to receive a perfect score)
• Successfully located, staffed and opened 23 locations.
• Participated in implementing the State Visit tool and trained DM's how to train there staff to prepare for these visits and maintain paperwork. Within this role the goal was to make the process consistent from store to store and simple. This process took the company to zero failed audits two years in a row.
• I was the liaison for the state in this role.

• Responsible for an Operation of $55 M.
• This Branch throughout the years has consistently increased overall productivity and profit with minimal employee turnover. I was responsible for maintaining control of credit quality and delinquency. The Branch under my leadership earned exceeds expectation on internal compliance reviews and Satisfactory Georgia State Reviews. The Branch is continuing to improve month by month and is positioned to be one of the best branches in the State of Georgia. Ranked number 3 in my peer group of 146 for performance and controlling losses.
• Accomplishments
• Highest bonus payout for a District which is a percentage of recovery matrix
• Highest Recovery at 2.6 million dollars
• Highest Home and Auto Sales in the company at $97,000
• Center of the Year 2011
• Implemented new system to track recovery, judgment and pending Mortgage Reorganization accounts to ensure compliance with Federal requirements.