Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
background-images

Tonya Barnes

Prescott Valley,AZ

Summary


Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatcher / CSR

Goettl's High Desert Mechanical
Camp Verde, Arizona
01.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Coordinated logistics for field units, optimizing routes for faster response times.

Dispatch Manager

Yavapai Plumbing and Heating, LLC
Prescott Valley, Arizona
02.2016 - 12.2022
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Trained employees on accurate triaging and dispatching procedures while personally handling daily calls.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Performed emergency on-call work hours during evening, weekends and some holidays.

Lead Dispatcher

Pitzer's One Hour Air Conditioning And Heating
07.2009 - 02.2016
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Accurately and efficiently responded to daily requests.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Communicated with individuals within inbound call center setting to complete dispatch support for HVAC and Plumbing calls.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send technicians for assistance.

Education

Some College (No Degree) - Business

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

High School Diploma -

Anderson Union High School
Anderson, CA
06.1990

Skills

  • Phone dispatch
  • DOT compliance
  • Employee time records
  • Employee performance reviews
  • Field call management
  • Customer communication
  • Daily reports
  • Sales support
  • Multiple project coordination
  • Database maintenance
  • Delegating work
  • Improving operations
  • Monitoring field personnel
  • Adjusting routes
  • Customer relationship management
  • Processing orders
  • Schedule coordination
  • Critical thinker
  • Service planning
  • Dispatch software
  • Dispatching procedures
  • Prioritizing calls
  • Attention to detail
  • Stress tolerance
  • Time management
  • Schedule management
  • Service coordination
  • Dispatching field personnel
  • Verifying coverage
  • Multitasking and organization
  • Verbal and written communication
  • Call handling
  • Driver communication
  • [Software] proficiency
  • Multitasking Abilities
  • Excellent communication

Certification

  • Certified in Microsoft Office, Excel, Powerpoint

Education and Training

other,other

Timeline

Dispatcher / CSR

Goettl's High Desert Mechanical
01.2023 - Current

Dispatch Manager

Yavapai Plumbing and Heating, LLC
02.2016 - 12.2022

Lead Dispatcher

Pitzer's One Hour Air Conditioning And Heating
07.2009 - 02.2016

Some College (No Degree) - Business

Maricopa Community Colleges - Rio Salado Community College

High School Diploma -

Anderson Union High School
Tonya Barnes