Tonya Bellamy
Summary
Enthusiastic Web Content Manager with 10+ years experience in web content management. Possesses a unique combination of technical, creative, and marketing skills. A fast learner with strong communications skills and the ability to decipher complex information and learn new technology quickly.
Overview
17
17
years of professional experience
Work History
Web Content Specialist
JCD Staffing/Network Designs Inc (Contractor for FAA)
10.2022 - 11.2023
- Produced engaging content for the Federal Aviation Administration's website and GovDelivery email communications
- Enhanced website usability by optimizing web content for SEO and user experience
- Assisted the web team with successfully migrating content from Adobe CQ5 into the Drupal Content Management System
- Effectively managed the Jira ticketing system for web requests and created successful rules as needed for specific requests
- Led engagement directly with web product managers, lines of business POCs, and stakeholders on content creation and management
- Designed wireframes and mockups of web content for customers to review using Adobe XD and Adobe Photoshop
- Used Canva to design banners and icons for new websites built on MyFAA.gov
- Created reports for stakeholders using Google Analytics which showed trends in website metrics and user feedback
Web Content Manager
Actionet/ASM Research (Contractor for DOE)
09.2017 - 10.2022
- Developed and maintained web pages and web content for the Department of Energy's Office of Acquisition Management public website and intranet. This included interaction with Government staff at the GS 14/15 levels regarding their content and requirements
- Redesigned OAM's intranet including the landing page and site navigation which increased web traffic and user engagement
- Strategically developed and designed a monthly email newsletter for OAM using MailChimp which increased web traffic and user engagement for OAM's intranet
- Successfully developed content management plan for OAM's intranet
- Hosted webinars for Government staff new hires
- Assisted Government staff with questions and/or requests to set up pages on OAM's intranet in a timely manner
Web Assistant
CPAP Supply USA
05.2016 - 09.2017
- Created and produced high quality written and visual content optimized for SEO to support marketing/communication activities for multiple websites, including web and eCommerce content, and advertising
- Successfully troubleshooted issues with websites and fixed scripting and use issues
- Maintained multiple sites by updating and creating product pages on multiple platforms for various audiences
- Researched brand/manufacturer of products to assist in completing content writing needs
- Communicated effectively with associates in the warehouse for the quantity of products to keep accurate inventory on sites
- Calculated price changes for products to be sold in different countries
- Monitored site reviews and provided recommendations to the team for improvement.
Web Content Editor (freelance)
Proquest
08.2015 - 04.2016
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Determined readiness of written pieces, made changes, and approved final versions for publication
- Prepared, rewrote, and edited pieces to improve readability and impact
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
Communications Coordinator
Aquent (Contractor for Capital One)
03.2015 - 08.2015
- Managed traffic in several shared mailboxes to respond to customer questions, complaints, and feedback
- Worked with appropriate regional, planning and communication team members to address issues and craft responses
- Created fun and relatable content in a web-based administration system for the Capital One mobile app which increased user traffic by 50%
- Partnered with Brand Associate in interfacing directly with the Marketing and Analysis team
- Assisted with process and communications around associate moves (location moves)
- Also helped WPS Communications team with operational processes including invoice and inventory management.
Web Strategy Coordinator
Aquent (Contractor for Carmax)
01.2014 - 03.2015
- Optimized website content using SEO techniques, improved search engine rankings, and increased traffic
- Administered content updates leveraging various content management systems
- Successfully maintained existing site programs, including integration of content from external data sources, appropriate citation of 3rd party content, etc
- Troubleshot issues with websites and fixed scripting and use issues
- Maintained and ensured accurate store information
- Managed/updated store data including phone numbers, hours, appointment times and exceptions, and holiday hours
- Managed/updated/audited store data in local databases and listing channels
- Managed issue and resolution for project related defects and production issues
- Performed and coordinated user acceptance tests to ensure accuracy of site updates and project releases
- Helped define and document project requirements
- Managed multiple small projects and kept key team members informed of progress
- Worked with both store and corporate personnel, provided timely and comprehensive support to assist their web needs.
Web Content Editor
Celerity (Contractor for Capital One)
04.2012 - 12.2013
- Wrote, edited, and proofread corporate website content or web marketing campaign content in collaboration with subject matter experts within business and team
- Ensured consistent application of corporate brand and editorial standards across website and campaigns.
Administrative Assistant
The Receivable Management Services Corporation
03.2007 - 03.2012
- Assisted customers with insurance questions
- Set up system accounts for collection procedures
- Retrieved, sorted, and distributed incoming mail to office personnel; distributed daily reports
- Maintained spreadsheets documents of collectors' daily goals and performances
- Controlled inventory and ordered all office supplies
- Accepted and input payment information in corresponding systems; Managed billing reports
Education
Bachelor of Science - Web Development
ECPI University
Richmond, VirginiaSkills
- Drupal and Wordpress proficient
- Adobe XD, Photoshop, Indesign, Illustrator, Figma, Canva
- Microsoft Excel proficient
- Problem solving
- Project Management
- Excellent written and verbal communication skills
- Jira proficient
- Marketing and advertising
- Mailchimp
- Confluence
Timeline
Web Content Specialist
JCD Staffing/Network Designs Inc (Contractor for FAA)
10.2022 - 11.2023
Web Content Manager
Actionet/ASM Research (Contractor for DOE)
09.2017 - 10.2022
Web Assistant
CPAP Supply USA
05.2016 - 09.2017
Web Content Editor (freelance)
Proquest
08.2015 - 04.2016
Communications Coordinator
Aquent (Contractor for Capital One)
03.2015 - 08.2015
Web Strategy Coordinator
Aquent (Contractor for Carmax)
01.2014 - 03.2015
Web Content Editor
Celerity (Contractor for Capital One)
04.2012 - 12.2013
Administrative Assistant
The Receivable Management Services Corporation
03.2007 - 03.2012
Bachelor of Science - Web Development
ECPI University
Similar Profiles
Danny DiazDanny Diaz
Salesperson at JCD & DD DesignsSalesperson at JCD & DD Designs
LAM LELAM LE
Electrical Field Engineer at Leidos / FAA ContractorElectrical Field Engineer at Leidos / FAA Contractor
CONSTANCE DWAMENACONSTANCE DWAMENA
Behavioral Health Technician at Cross Country Staffing/Medical Staffing NetworkBehavioral Health Technician at Cross Country Staffing/Medical Staffing Network
Jasmine MoralesJasmine Morales
Web Content Specialist at Elev8Web Content Specialist at Elev8
Blayne WaterlooBlayne Waterloo
WEB CONTENT SPECIALIST at Penn State HealthWEB CONTENT SPECIALIST at Penn State Health