Accomplished Office Manager at Joe Hudson Collision Center, adept in organizational skills and office management, significantly enhanced operational efficiency. Expert in employee training and customer relations, fostering a positive work environment and streamlining processes for improved productivity. Demonstrates a proactive approach to problem-solving and team supervision, ensuring high levels of client satisfaction and team performance. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Tonya Black-Zaman
Restaurant Manager
Summary
Overview
8
years of professional experience
Work History
Tennessee Valley Wholesale Autos
Title Clerk
01.2022 - Current
Job overview
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Handled cash and credit card payments accurately.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
The American Ranch House Restaurant
FOH Trainer
01.2020 - 11.2021
Job overview
- Evaluated the effectiveness of training programs through regular assessments, adjusting content as needed based on feedback from participants and managers alike.
- Created a culture of continuous learning by encouraging staff to pursue additional education opportunities relevant to their positions within the company.
- Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
Boston Fish Market
Operations Supervisor
02.2018 - 04.2019
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
The Fish Market
FOH Manager
04.2016 - 11.2017
Job overview
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
Joe Hudson Collision Center
Office Manager
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Red Lobster Restaurant
Server
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Rahmati Law Firm
Legal Runner
Job overview
- Collaborated with attorneys and paralegals, providing support for research projects as needed.
- Upheld high standards of cleanliness within the office space through regular tidying efforts such as dusting furniture or wiping down surfaces as necessary.
- Promoted a professional office environment by greeting clients promptly upon arrival and addressing their needs courteously.
- Improved office organization by maintaining an updated inventory of supplies and placing orders when necessary.
- Demonstrated adaptability in performing additional administrative tasks during periods of increased workload or staff shortages.
- Expedited client communication by promptly answering phone calls and directing inquiries to appropriate personnel.
- Verified package information to check for accuracy and completeness.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Followed safety procedures and regulations to protect packages and vehicles.
- Managed delivery route for optimal use of time and fuel.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and fostering open communication with colleagues.
Education
Hazel Green High SchoolHazel Green, AL
GED
05.2001
University Overview
Skills
Administrative Support
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Achieved inventory control by completing daily costs with accuracy and efficiency.
- Coordinated 50+ special public and private events.
- Recognized by management for successfully opening new locations which created employee positions and various new locations.
- Supervised team of 15+ staff members.
Life Coach, Herb Culturist
Life Coach, Herb Culturist
Assisted peers in recovery from various diseases such as child-hood trauma, drug addiction and mental and physical illness's. Researched chemical compounds and implemented various herb prescriptions and as a result help over time help to heal and recover those who were sick.
Affiliations
Affiliations
- Lions Club
- Freemason
- TLC Recovery
- The Lovelady Center
- Narcotics Anonymous
- Student Government Association Treasury
- Manna House Non-Profit Food Bank
Timeline
Title Clerk
Tennessee Valley Wholesale Autos
01.2022 - Current
FOH Trainer
The American Ranch House Restaurant
01.2020 - 11.2021
Operations Supervisor
Boston Fish Market
02.2018 - 04.2019
FOH Manager
The Fish Market
04.2016 - 11.2017
Hazel Green High School
GED
05.2001
Office Manager
Joe Hudson Collision Center
Server
Red Lobster Restaurant
Legal Runner
Rahmati Law Firm
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