Accomplished Office Manager at Joe Hudson Collision Center, adept in organizational skills and office management, significantly enhanced operational efficiency. Expert in employee training and customer relations, fostering a positive work environment and streamlining processes for improved productivity. Demonstrates a proactive approach to problem-solving and team supervision, ensuring high levels of client satisfaction and team performance. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Tonya Black-Zaman
Restaurant Manager
Summary
Overview
8
years of professional experience
Work History
Tennessee Valley Wholesale Autos
Title Clerk
01.2022 - Current
Job overview
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Handled cash and credit card payments accurately.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
The American Ranch House Restaurant
FOH Trainer
01.2020 - 11.2021
Job overview
- Evaluated the effectiveness of training programs through regular assessments, adjusting content as needed based on feedback from participants and managers alike.
- Created a culture of continuous learning by encouraging staff to pursue additional education opportunities relevant to their positions within the company.
- Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
Boston Fish Market
Operations Supervisor
02.2018 - 04.2019
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
The Fish Market
FOH Manager
04.2016 - 11.2017
Job overview
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
Joe Hudson Collision Center
Office Manager
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Red Lobster Restaurant
Server
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Rahmati Law Firm
Legal Runner
Job overview
- Collaborated with attorneys and paralegals, providing support for research projects as needed.
- Upheld high standards of cleanliness within the office space through regular tidying efforts such as dusting furniture or wiping down surfaces as necessary.
- Promoted a professional office environment by greeting clients promptly upon arrival and addressing their needs courteously.
- Improved office organization by maintaining an updated inventory of supplies and placing orders when necessary.
- Demonstrated adaptability in performing additional administrative tasks during periods of increased workload or staff shortages.
- Expedited client communication by promptly answering phone calls and directing inquiries to appropriate personnel.
- Verified package information to check for accuracy and completeness.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Followed safety procedures and regulations to protect packages and vehicles.
- Managed delivery route for optimal use of time and fuel.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and fostering open communication with colleagues.
Education
Hazel Green High SchoolHazel Green, AL
GED
05.2001
University Overview
Skills
Administrative Support
Office Management
Operations Management
Organizational Skills
Scheduling and calendar management
Customer Relations
Team Supervision
Event Coordination
Staff hiring
Employee Training
Expense Reporting
Inventory Control
Financial Reporting
Mail handling
Payroll Processing
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Achieved inventory control by completing daily costs with accuracy and efficiency.
- Coordinated 50+ special public and private events.
- Recognized by management for successfully opening new locations which created employee positions and various new locations.
- Supervised team of 15+ staff members.
Life Coach, Herb Culturist
Life Coach, Herb Culturist
Assisted peers in recovery from various diseases such as child-hood trauma, drug addiction and mental and physical illness's. Researched chemical compounds and implemented various herb prescriptions and as a result help over time help to heal and recover those who were sick.
Affiliations
Affiliations
- Lions Club
- Freemason
- TLC Recovery
- The Lovelady Center
- Narcotics Anonymous
- Student Government Association Treasury
- Manna House Non-Profit Food Bank
Timeline
Title Clerk
Tennessee Valley Wholesale Autos
01.2022 - Current
FOH Trainer
The American Ranch House Restaurant
01.2020 - 11.2021
Operations Supervisor
Boston Fish Market
02.2018 - 04.2019
FOH Manager
The Fish Market
04.2016 - 11.2017
Hazel Green High School
GED
05.2001
Office Manager
Joe Hudson Collision Center
Server
Red Lobster Restaurant
Legal Runner
Rahmati Law Firm