Tonya Blackwell
Jasper,GA
Summary
Dynamic E-911 Dispatcher with Pickens County Government, recognized for enhancing emergency response times through effective call prioritization and exceptional communication skills. Proven ability to maintain composure under pressure while providing critical guidance, demonstrating professionalism and empathy in high-stress situations. Expertise in computer-aided dispatching and crisis intervention, ensuring public safety and efficient resource allocation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
E-911 Dispatcher
Pickens County Government
10.2000 - Current
- Increased situational awareness among responders by regularly updating incident statuses within the computer-aided dispatch system.
- Supported public safety by accurately entering critical information into computer-aided dispatch systems.
- Optimized response capabilities by staying current on local geography, landmarks, and directional cues to assist callers in identifying their locations.
- Promoted a safe community by monitoring multiple radio frequencies for responder updates and relevant information.
- Ensured accurate recordkeeping by thoroughly documenting all call details, actions taken, and outcomes achieved during each shift.
- Maintained composure under pressure to effectively address life-threatening situations and provide critical guidance to callers in distress.
- Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
- Developed strong multitasking abilities by managing multiple phone lines, computer screens, and radio channels simultaneously.
- Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
- Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
- Assisted in resolving crisis situations with effective communication and coordination among emergency responders.
- Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
- Enhanced emergency response times by efficiently prioritizing incoming calls and dispatching appropriate resources.
- Reduced response times for non-emergency services through efficient routing of calls to appropriate agencies as needed.
- Maintained strict confidentiality when handling sensitive caller information in accordance with applicable laws and regulations.
- Improved team efficiency by participating in ongoing training programs and staying abreast of industry best practices.
- Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
- Built rapport with emergency service personnel through clear communication and collaboration on shared objectives during crisis events.
- Streamlined emergency response efforts by maintaining up-to-date knowledge of jurisdiction boundaries, available resources, and relevant policies or procedures.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
General Studies
Kennesaw State University
Kennesaw, GAPickens County High School
Jasper, GA06.1996
Skills
- Professionalism and ethics
- Public safety awareness
- Information gathering
- Memory retention
- Emergency protocols
- Incident command system
- Geographical expertise
- Call prioritization
- Law enforcement procedures
- Stress tolerance
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Computer-aided dispatching
- CPR and first aid
- NCIC database
- Public safety telecommunicator (PST)
- Providing clear directions
- Radio frequencies monitoring
- Information documentation
- Safety protocols
- Police and fire procedures
- Confidentiality understanding
- First aid knowledge
- Map reading skills
- Medical terminology
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- Emergency medical dispatch (EMD)
- Information intake
- Professionalism
- Interpersonal communication
- Crisis intervention
- Record keeping
- 911 system information databases
- Time management abilities
- Telephone etiquette
- Cross-departmental teamwork
- Call records maintenance
Certification
POST certified telecommunications officer
GCIC/NCIC certified
EMD
Timeline
E-911 Dispatcher
Pickens County Government
10.2000 - Current
General Studies
Kennesaw State University
Pickens County High School
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