Tonya Blake

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled escalated calls efficiently, finding satisfactory resolutions for the applicants. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Maintained current understanding of local, state and federal guidelines for emergency response. Reviewed and processed cases in a timely manner. Verified all documents submitted by applicants to ensure they were authentic . Built strong relationships with team leader and co-workers.

Contract employee working at WSSC in the billing and revenue department. Created and issued invoices. Managed account statuses, identified inconsistencies. Manage and recorded all company invoices, track all payments and safe guarded company
revenues. Processed 50-75 bills per day.

Served as the central point of contact for the daily administration operation within the department. Responsibilities greeting tenants and visitors, Responded to telephone calls and internet request. Process request for maintenance work orders using One Site software. Maintained weekly list for pest control request, assisted pest control technicians with keys to units receiving service. Process payments for parking garage. Maintain list
and files for parking permits. Processed work orders for carpet cleaners, janitorial service, painter and other venders. Processed rent payments, assisted with tenant complaints. Assisted with resident relations, enforced all community rules and regulations. Assisted with office organization by filing and maintaining organized files and other administrative duties as assigned.

Served as the central point of contact for the daily administration operation within the department. Responsible for training all new officers and keeping current officer abreast of all changes in policies and procedures. Responsibilities for preparing daily activity reports (DAR) after each shift, conducted an hourly foot patrol of the property. Completed post checks for each building in operation every hour of the shift. Observed and reported all incidents. Maintained the front entrance of the main buildings, kept the fire land free and clear of illegally parked vehicles. Processed barring notices to all violators, took pictures of the persons being barred from the premises. Removed persons that were loitering on the property, made arrest and detained violators. Collaborated with Metropolitan Police department to transport all individuals that were arrested on the property.

Served as the central point of contact for the daily administration operation within the department. Responsibilities greeting parent and visitors, Responded to telephone calls and internet request. Process applications for head start using a federal guideline provided by the federal government, verified applicants identity by using sensitive documents such as; birth certificate, social security cards, health insurance cards, up to date shot and dental records . Maintained classroom roster, input attendance for each head start classroom. Conducted monthly trainings for the family service workers and front office staff, generated reports for head start director. Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.