Tonya Blankenship
Grundy,Virginia
Summary
Knowledgeable Family Services Specialist with the ability to successfully manage multiple priorities with a positive attitude and apply sound judgment and independent discretion to strengthen families and achieve client objectives. Offering comprehensive background including experience with resource home management, case management, and executing federally reviewed fraud investigations. Offers strong interpersonal, organizational, and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
18
18
years of professional experience
Work History
Family Services Specialist I/II
Buchanan County Department of Social Services
09.2021 - Current
- Complete training concentrated on resource home management, including management of the Faster Family Highway.
- Administer case management for children and families as a mechanism of support/guidance to establish goals and track progress.
- Conduct home assessments to determine whether the residences of potential foster/adoptive families meet the standards set forth by the state of Virginia.
- File detailed reports with the courts to present findings of home assessments.
Deposit Operations Specialist
TRUPOINT BANK
11.2014 - Current
- Operate computers programmed with various types of software to record, store, and analyze information
- Examples: Word, Excel, web-based documentation software, and localized client databases
- Comply with and interpret federal and state regulations as they evolve for the purpose of initiating changes to internal processes
- Access computerized financial information to assist clients with an array of issues and provide requested information in a timely manner
- Compiled and tracked client properties according to state guidelines to submit to the VA Department of Treasury on a yearly basis
- Communicate with customers to assess specific needs and refer them to appropriate departments or individuals to fulfill services when needed.
Insurance Clerk
TRUPOINT BANK
01.2007 - 05.2014
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers
- Correspond with insured clients or agents to obtain information or determine account status or changes
- Organize and work with detailed office records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as principal sum and value of property on insurance applications and policies
- Refer clients to companies such as engineering firms and insurance agents who provide relevant services in their localities.
Education
General Studies -
UNIVERSITY OF VIRGINIA'S COLLEGE AT WISE
Wise, VAPsychology - undefined
FRANKLIN UNIVERSITY
Columbus, OH06.2016
Skills
- Client engagement and support
- Effective written and oral communication
- Problem-solving abilities
- Organizational Skills & file management
- Multitasking Abilities
- Attention to detail
- Experience conducting fraud investigations
- Interpretation & implementation of federal/state laws and guidelines
- Maintaining document compliance
- Daily balancing of large scale accounts, multi-transactional accounts
Timeline
Family Services Specialist I/II
Buchanan County Department of Social Services
09.2021 - Current
Deposit Operations Specialist
TRUPOINT BANK
11.2014 - Current
Insurance Clerk
TRUPOINT BANK
01.2007 - 05.2014
General Studies -
UNIVERSITY OF VIRGINIA'S COLLEGE AT WISE
Psychology - undefined
FRANKLIN UNIVERSITY
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