Tonya Bledsoe
Brookhaven,MS
Summary
.
Barber known as excellent listener and communicator. Works hard to make client's experience positive. Offers professional barbering services including straight-razor shaves, haircuts and beard trims. Motivated Barber familiar with properly maintaining equipment and supplies. Desiring to further develop acquired skills while working for expanding company. Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves. Detailed Barber with Number years experience in hair cutting and styling. In-depth understanding of hair care industry and business operations. Dedicated to best-in-class customer service and satisfaction. Ambitious Job Title offering Number years of experience delivering modern and classic hair designs and techniques for men, women and children. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Self-Employed(owner) Barber
Legacy Barber & Beauty Salon LLC
11.2014 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Resolved customers concerns with knowledgeable and professional approach.
- Responded to customer inquiries by phone, email and in person.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Handled incoming phone calls and scheduled appointments.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Met with customers to discuss style options, preferences and special requirements.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Politely answered phone calls and scheduled [Number] appointments daily for new and return clients while monitoring sales area and employees.
- Conducted weekly product inventory counts and ordered new supplies.
Private Caregiver
Caring Senior Services
01.2014 - Current
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Ambulated individuals around home, public and medical locations.
Customer Service Representative(Remote)
Teleperformance USA
11.2021 - 07.2023
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Shift Supervisor
Florida Care Properties
03.1999 - 12.2014
- Assisted upper management with daily operations to meet standards of service and quality.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Resolved customer complaints and reported issues to senior management.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
Hairstylist
Shannon’s Hair Creations
03.2001 - 10.2014
- Sanitized workstations and salon equipment to reduce risk of infection.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Colored, cut and installed extensions according to referenced photo and desired outcome.
- Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
- Employed curling and straightening styling techniques for ethnic hair types.
Call Center Representative
AMITA Health
04.1998 - 10.1998
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Took over 20 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base
- Addressed problems by researching and resolving concerns through effective communication .
Education
Bachelor of Science - Special Education
Jackson State University
Jackson, MS05.2014
Associate of Science - CBa
Hinds Community College
Raymond, MS12.2000
Certificate of Completion - Business And Managerial Economics
Ms Job Corps Center
Crystal Springs, MS03.1998
High School Diploma -
Brookhaven High School
Brookhaven, MS05.1996
Skills
- Facial trimming
- Promotions understanding
- Familiar with relaxers
- Bald fades
- Straight razor shaving
- Outstanding customer service
- Shears expertise
- Business management
- Quick learner
- Client consultations
- Cosmetology principles knowledge
- Beauty show participant
- Opening and closing procedures
- Razor cutting expert
Timeline
Customer Service Representative(Remote)
Teleperformance USA
11.2021 - 07.2023
Self-Employed(owner) Barber
Legacy Barber & Beauty Salon LLC
11.2014 - Current
Private Caregiver
Caring Senior Services
01.2014 - Current
Hairstylist
Shannon’s Hair Creations
03.2001 - 10.2014
Shift Supervisor
Florida Care Properties
03.1999 - 12.2014
Call Center Representative
AMITA Health
04.1998 - 10.1998
Bachelor of Science - Special Education
Jackson State University
Associate of Science - CBa
Hinds Community College
Certificate of Completion - Business And Managerial Economics
Ms Job Corps Center
High School Diploma -
Brookhaven High School
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