Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Boorgupally

Summary

Driven and versatile professional with a strong background in customer service and store operations. Excelled in quality control and multitasking, achieving high productivity standards. Demonstrated exceptional problem-solving skills and proficiency in POS systems, significantly enhancing customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Folder

Thomaston Mills
02.2021 - 10.2022
  • Maintained a clean work area that adhered to company guidelines, promoting a healthy workplace environment.
  • Consistently met daily production targets while maintaining high-quality standards for all processed materials.
  • Collaborated with supervisors to address and resolve production issues, improving overall output.
  • Exhibited strong multitasking abilities in managing various tasks simultaneously without compromising on results.

Customer Service Representative

Walmart
02.2014 - 05.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Cook and Cashier

Hot Shot Chevron
02.2012 - 02.2014
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Store Manager

H & R Grocery
02.2011 - 02.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Shift Leader

Orchard Hill Foods
10.2010 - 02.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases.

Cashier and Cook

Hot Shot Chevron
11.2007 - 10.2010
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Education

High School Diploma -

Upson Lee High School
Thomaston
05.2006

Skills

  • Quality Control
  • Productivity Standards
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Store Opening and Closing
  • Cash Management
  • Inventory Management
  • POS Systems
  • Documentation And Reporting
  • Cooking
  • Food handling

Timeline

Folder

Thomaston Mills
02.2021 - 10.2022

Customer Service Representative

Walmart
02.2014 - 05.2015

Cook and Cashier

Hot Shot Chevron
02.2012 - 02.2014

Store Manager

H & R Grocery
02.2011 - 02.2012

Shift Leader

Orchard Hill Foods
10.2010 - 02.2011

Cashier and Cook

Hot Shot Chevron
11.2007 - 10.2010

High School Diploma -

Upson Lee High School

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Tonya Boorgupally