Tonya Boudreau

Assistant Administrator

Greensboro Nursing Home

09.2018 - 05.2025

Assume the duties of the Administrator in their absence, directing the day-to-day operations of a 30 bed facility.
Complete fiscal year end audit with accountants.
Add, revise, or remove Employee Benefit Plans.
Interpret facility policies and procedures to Employees, family members, residents, visitors and government agencies.
Complete semi annual report to Secretary of State
Maintain facility Clia Certificate
Annual facility Licensure
Complete all required HRSA reporting as required by State and Federal Regulations
Monthly financial statement preparation for Board Meetings
Maintain Sams registration
Apply for all State and Federal Grants with all necessary information
Maintain and reconcile five facility bank accounts
Accounts payable verification of invoices, general ledger coding and entry and payment processing as well as year end 1099 forms and submission
Complete all month end close functions and reconciliations to general ledger
Manual entries to general ledger as required
Manage all deposits and cash postings
Manage resident trust in accordance with state and federal regulations
Complete and submit quarterly Medicare Credit Balance report
Work with auditors to complete Medicare and Medicaid Cost Reports, Federal 941 Quarterly report
Oversight and review of year end W-2 forms and submission of W-3
Complete annual facility insurance renewals in accordance with State and Federal Guidelines
Complete annual Landlord Certificates for facilities residents
Complete all functions of representative payee
Manage all security set up and rolls in main facility software
Manage all resident information in software
Responsible for all AR roles, billing and collections for private pay, Medicaid, Medicare and insurances
Complete Medicaid applications and renewals when necessary
Manage and update Medicaid quarterly rate changes
Medicaid Cost report audits
Submission of any ADRS from CMS
Work with third party vendors in the completion and submission of any Medicaid audits Manage facility capital fund account expenditures and fixed assets
Process and record any work place injuries and workers compensation claims
HR Manager- completes all state and federal mandated back ground checks prior to hire and annually thereafter.
Completes all new hire paperwork during the hiring process.
Maintains all employee benefits, including health, dental and vision insurance, 401K and Aflac. Including initial sign up and termination from benefit plans.
Maintains personnel record of all employees.
Manage the annual evaluation of all employees
Record daily time and attendance records for each employee
Complete daily PPD as required by State regulations
Complete and submit quarterly PBJ reports to CMS
Represent employee in any disciplinary action or meeting
Complete bi-weekly payroll
Managed over 100 emails/faxes/phone calls per day from family members, venders, and employees.
Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
Performed routine clerical tasks by scanning, filing, and copying documents.
Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
Tracked expenses, processed invoices and completed other related accounting tasks.
Collaborated effectively with cross-functional teams to achieve shared objectives efficiently and within established deadlines.
Prepared comprehensive reports on various aspects of the organization''s operations, informing strategic decision-making processes at the executive level.
Maintained digital databases, physical files and area logs.
Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
Developed strong professional relationships with clients and vendors by providing exceptional customer service and timely responses to inquiries.
Evaluated correspondence, contracts and other business documentation for accuracy.
Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts.
Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
Calculated hours and submitted payroll to achieve timely distribution of funds for 60-person team.

Business Office Manager

Berlin Health

04.2012 - 09.2018

All facility billing, Medicare, Medicaid, Managed Care, Private pay, and Private insurance
Monthly reconciliations of Accounts receivables
Collections
Attend weekly utilization review
Attend month end Medicare meeting to ensure accuracy of billing
Assist families and residents in initial Medicaid applications and renewals
Oversight of accounts payable
Payroll functions
Maintain resident financial files in accordance with Federal and and State regulations
Complete all month end checklists and reconciliation
Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Maintained approximately 40 emails, call from customer per day.

Business Office Manager

The Manor

07.2004 - 12.2012

Managed approximately 25 calls and or emails a day from customers.
Responsible for all accounts receivables
Billing and collections for private pay, Medicaid, Medicare, Hospice, Managed Care.
Managing cash flow of all facility bank accounts with monthly reconciliations
Accounts Payable invoice processing and payments
Maintaining census records
Maintain resident trust
All deposits and cash postings
Maintaining resident financial records

Summary

Overview

Work History

Assistant Administrator

Business Office Manager

Business Office Manager

Education

High School Diploma -

Skills

Timeline

Assistant Administrator

Business Office Manager

Business Office Manager

High School Diploma -

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