Tonya Boudreaux
CSR
Oklahoma City,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Agency Managers Assistant / CSR
Farm Bureau Insurance
11.2002 - 02.2005
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication channels for improved service delivery and customer relations management.
- Managed high call volume with exceptional attention to detail, resulting in increased customer satisfaction ratings.
- Assisted customers with navigating company website and completing online transactions with ease.
- Maintained accurate records of customer interactions, ensuring prompt follow-ups when necessary.
- Facilitated smooth transitions for customers during account updates or changes by providing clear instructions and guidance throughout the process.
Bank Teller / Sales Associate
Gulf Coast Bank
05.2001 - 10.2003
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Caregiver
Osveldo Hernandez
Oklahoma City, OK
01.2015 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Education
Office Systems Technology
Louisiana Technical College - Abbeville
AbbevilleDiploma - Business
Abbeville High School
Abbeville, LA05.2000
Skills
- Positive Attitude
- Conflict Resolution
- Training and Development
- Cross-selling
- Problem Solving
Timeline
Caregiver
Osveldo Hernandez
01.2015 - 05.2019
Agency Managers Assistant / CSR
Farm Bureau Insurance
11.2002 - 02.2005
Bank Teller / Sales Associate
Gulf Coast Bank
05.2001 - 10.2003
Office Systems Technology
Louisiana Technical College - Abbeville
Diploma - Business
Abbeville High School
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