TONYA BRADSHAW
Rockville Centre,New York
Summary
Dynamic professional with extensive experience in client and Guest engagement and admissions/membership processing. Skilled in event coordination and wellness coaching, consistently delivering exceptional results and fostering a positive enrollment experience.
Overview
10
10
years of professional experience
Work History
Massage Therapist
Hand and Stone
Rockville Centre, NY
03.2018 - Current
- Provide personalized wellness consultations and tailored massage treatments to enhance client relaxation, recovery, and overall well being, ensuring a high level of customer satisfaction and repeat business
- Build strong relationships with a diverse clientele by actively listening to their needs, educating them on available services, and recommending customized treatment plans to support their long-term health goals
- Manage appointment scheduling, client records, and membership enrollments while coordinating with front desk staff to maintain an organized and efficient workflow that enhances the overall spa experience
- Promote spa services, special packages, and retail products by utilizing persuasive communication and consultative sales techniques, contributing to increased revenue and customer retention
Admissions Coordinator
Long Island Beauty School
Hempstead, NY
05.2020 - 05.2024
- Led the full admissions process, from initial inquiries to student enrollment, by conducting phone outreach, scheduling tours, and delivering compelling presentations that showcased program benefits, resulting in increased student conversion rates
- Conducted personalized campus tours and in-depth admissions interviews to assess prospective students' goals and qualifications, ensuring a seamless enrollment experience while maintaining compliance with institutional policies and admission criteria
- Collaborated closely with the financial aid team to assist applicants in understanding tuition options, scholarships, and payment plans, helping students navigate potential enrollment barriers and successfully complete the admissions process
- Organized and executed large-scale recruitment initiatives, including open houses, career fairs, and community outreach events, strengthening partnerships with local schools and businesses to drive a consistent pipeline of prospective students
Administrative Assistant
Barclift Tax Services
Deer Park, NY
04.2018 - 04.2020
- Provided administrative support by managing client records, organizing tax documents, and coordinating schedules to ensure efficient workflow and timely completion of financial services
- Assisted clients with inquiries related to tax filings, payment processing, and documentation requirements, delivering excellent customer service and ensuring compliance with regulatory guidelines
- Maintained an organized office environment by handling correspondence, processing incoming and outgoing mail, and preparing reports that streamlined daily business operations
- Collaborated with the tax preparation team to gather necessary financial data, review documents for accuracy, and facilitate smooth client interactions throughout the tax season
Spa Manager
Glow Box Esthetics
Rockville Centre, NY
03.2015 - 02.2018
- Oversaw daily spa operations, ensuring smooth and efficient functioning
- Maintain cleanliness, hygiene, and safety standards
- Manage appointment scheduling and ensure minimal wait times
- Hire, train, and supervise spa therapists, receptionists, and support staff
- Conduct performance evaluations and provide coaching or disciplinary actions as needed
- Manage inventory and order supplies as needed
- Manage appointment booking systems
Skills
- Recruitment
- Admissions Processing
- Client Engagement
- Public Speaking
- Event Coordination
- Enrollment Management
- Community Outreach
- Relationship Building
- Wellness Coaching and Initiatives
- Sales
Timeline
Admissions Coordinator
Long Island Beauty School
05.2020 - 05.2024
Administrative Assistant
Barclift Tax Services
04.2018 - 04.2020
Massage Therapist
Hand and Stone
03.2018 - Current
Spa Manager
Glow Box Esthetics
03.2015 - 02.2018
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