Tonya Bratcher

• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Approved billers timesheets and monitor everyone workload.
• Train new employees for EPIC and give access to insurance website.

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• Verified client information by analyzing existing evidence on file.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Posted payments to accounts and maintained records.
• Observed strict procedures to protect sensitive patient information, medical records and payment data.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

• Maintained case manager records for mental health patients.
• Maintained DWI and probations clients records.
• Scheduled therapy patient with a counselor.
• Determined and recommended methods to address improvement opportunities.

• Maintain patient charts and scan documents
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Conducted training and change management processes to improve operations.
• Determined and recommended methods to address improvement opportunities.
• Developed standard operating procedures and document workflows to drive current and future processes