Tonya Brewer
Onsted,MI
Summary
Dynamic and results-driven professional with extensive experience at Tractor Supply Company, excelling in customer relationship management and inventory oversight. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and process improvements. Skilled in forklift operation and always willing to learn something new .
Overview
21
21
years of professional experience
Work History
Customer Service Representative / Hilo Driver
Tractor Supply Company
03.2021 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed inventory levels, ensuring product availability for customers during peak seasons.
- Trained new staff on customer service protocols and company policies to maintain service standards.
- Implemented process improvements that reduced customer wait times and streamlined operations.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Shipping and Receiving Clerk
Brooklyn Products
09.2019 - 07.2020
- Processed incoming shipments, verifying accuracy of items against packing slips.
- Managed inventory levels, ensuring optimal stock availability for operations.
- Operated warehouse management systems to track and organize shipments efficiently.
- Collaborated with team members to streamline receiving and shipping processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Shipping and Receiving Clerk
Plastic Omnium
06.2009 - 03.2016
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Processed incoming shipments, verifying accuracy of items against packing slips.
Shipping and Receiving Clerk
Automotive Components Holdings
07.2004 - 11.2008
- Processed incoming shipments, verifying accuracy and condition of goods.
- Conducted regular audits of stock levels to identify discrepancies and minimize losses.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Updated inventory management software, enabling more accurate tracking of stock levels and movements.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Performed data entry and completed proper paperwork.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
High School Diploma -
Piolt Point High
Pilot Point, TXSkills
- Inventory management
- Warehouse operations
- Shipping and receiving
- Forklift operation
- Communication skills
- Customer relations
- Customer service
Timeline
Customer Service Representative / Hilo Driver
Tractor Supply Company
03.2021 - Current
Shipping and Receiving Clerk
Brooklyn Products
09.2019 - 07.2020
Shipping and Receiving Clerk
Plastic Omnium
06.2009 - 03.2016
Shipping and Receiving Clerk
Automotive Components Holdings
07.2004 - 11.2008
High School Diploma -
Piolt Point High