Tonya Brooks
Ellicott City,MD
Summary
To obtain full time employment in a professional work environment.
Overview
33
33
years of professional experience
Work History
Customer Service Agent II
Motor Vehicle Administration
Annapolis and Columbia, MD
01.2023 - Current
- Issue Provisional/ Full driver license and Learner permits
- Title, register and plates for vehicles
- Assist customers with insurance compliance, driver services and any vehicle issues
- Assist drivers in enrolling interlock program
- Trouble shoot any issues drivers may have with driver license or vehicle registration (Admin fees, tickets...etc.)
- Assist customers that are from out of country attempting to get a Maryland driver license
Child Support Case Associate
Child Support of Baltimore County
Baltimore County, MD
11.2021 - 10.2022
- Update child support cases
- Manually calculate arrears, current status and update account according to any court changes
- Close cases based on child age and court mandate
Customer Agent I
Motor Vehicle Administration
Anne Arundel County, MD
12.2019 - 11.2021
- Update medical certificates for CDL drivers
- Answer questions in relation to CDL status
- Assist Customers with questions
Substitute Teacher
Howard County Public Schools
Howard County, MD
02.2018 - 11.2019
- Give daily instructions to elementary through high school students while Teachers are out sick, etc.
Toll Collector
MARYLAND TRANSPORTATION AUTHORITY
Baltimore, MD
05.2017 - 05.2018
- I collect money from motorist to travel on the Baltimore Harbor Tunnel and I also give directions to lost motorist.
- I also tally all monies collected during shift and deposit at the end of my shift.
Traffic Enforcement Officer
Department of Transportation for City of Baltimore
Baltimore
01.2014 - 10.2014
- Issue parking citations and/or moving violations
- Help citizens/ visitors of Baltimore City w/ directions, questions or assistance
Office Assistant
Housing Authority of Baltimore City/ McCulloh Homes Hi-Rise
Baltimore, MD
05.2012 - 08.2013
- Answer telephone calls
- Keep account of residents’ rental accounts and maintain petty cash account
- File documents for rent court and evictions
Security Officer
Butler Security
Baltimore, MD
02.2012 - 05.2012
- Sign visitors in and out of building.
- Patrol parking lot.
- Notify maintenance staff of emergencies in building.
Correctional Officer II
Patuxent Institution
Jessup, MD
02.2006 - 07.2010
- Keep accurate accountability of inmates of assigned area.
- Perform urinalysis on inmates as well as pat frisk inmates and other employees.
- Escort inmates on trips to hospitals or other engagements which involve criminal processing.
Pretrial Investigator/ Bail Review Agent
Pretrial Release and Detention Services
Baltimore, MD
02.2003 - 02.2006
- Compiled pertinent criminal background information used in preparation for bail review hearing.
- Interviewed defendants and verified information given during the interview.
- Divulged information to a district court judge and made recommendation to judge as to defendants' bail status.
Correctional Officer II
Patuxent Institution
Jessup, MD
03.1996 - 02.2003
- Same responsibilities as the 1st employer listed.
- Distributed mail to inmates.
- Worked in the office to take inmate count for the entire institution.
Clerical Assistant
Social Security Administration
Baltimore, MD
04.1993 - 12.1995
- Directed calls to representatives, received messages and assisted clients with questions about their claims.
- Placed claims into pay status.
- Performed general office duties.
Education
Bachelor's -
Mergenthaler Vocational Technical High School
Baltimore05-1991
Associate of Applied Science - Correctional Administration
Baltimore City Community College
Baltimore, MD12-1999
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore05-1991
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Security
- Conflict resolution
- Exemplary work ethic
- Documentation and reporting
- Adaptability and flexibility
- Verbal and written communication
- Administrative support
ADDITIONAL INFORMATION
Skills Hard working, self sufficient, goal oriented with exceptional people skills.
Timeline
Customer Service Agent II
Motor Vehicle Administration
01.2023 - Current
Child Support Case Associate
Child Support of Baltimore County
11.2021 - 10.2022
Customer Agent I
Motor Vehicle Administration
12.2019 - 11.2021
Substitute Teacher
Howard County Public Schools
02.2018 - 11.2019
Toll Collector
MARYLAND TRANSPORTATION AUTHORITY
05.2017 - 05.2018
Traffic Enforcement Officer
Department of Transportation for City of Baltimore
01.2014 - 10.2014
Office Assistant
Housing Authority of Baltimore City/ McCulloh Homes Hi-Rise
05.2012 - 08.2013
Security Officer
Butler Security
02.2012 - 05.2012
Correctional Officer II
Patuxent Institution
02.2006 - 07.2010
Pretrial Investigator/ Bail Review Agent
Pretrial Release and Detention Services
02.2003 - 02.2006
Correctional Officer II
Patuxent Institution
03.1996 - 02.2003
Clerical Assistant
Social Security Administration
04.1993 - 12.1995
Bachelor's -
Mergenthaler Vocational Technical High School
Associate of Applied Science - Correctional Administration
Baltimore City Community College
High School Diploma -
Mergenthaler Vocational Technical High School