Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Tonya Brooks

Ellicott City,MD

Summary

To obtain full time employment in a professional work environment.

Overview

33
33
years of professional experience

Work History

Customer Service Agent II

Motor Vehicle Administration
Annapolis and Columbia, MD
01.2023 - Current
  • Issue Provisional/ Full driver license and Learner permits
  • Title, register and plates for vehicles
  • Assist customers with insurance compliance, driver services and any vehicle issues
  • Assist drivers in enrolling interlock program
  • Trouble shoot any issues drivers may have with driver license or vehicle registration (Admin fees, tickets...etc.)
  • Assist customers that are from out of country attempting to get a Maryland driver license

Child Support Case Associate

Child Support of Baltimore County
Baltimore County, MD
11.2021 - 10.2022
  • Update child support cases
  • Manually calculate arrears, current status and update account according to any court changes
  • Close cases based on child age and court mandate

Customer Agent I

Motor Vehicle Administration
Anne Arundel County, MD
12.2019 - 11.2021
  • Update medical certificates for CDL drivers
  • Answer questions in relation to CDL status
  • Assist Customers with questions

Substitute Teacher

Howard County Public Schools
Howard County, MD
02.2018 - 11.2019
  • Give daily instructions to elementary through high school students while Teachers are out sick, etc.

Toll Collector

MARYLAND TRANSPORTATION AUTHORITY
Baltimore, MD
05.2017 - 05.2018
  • I collect money from motorist to travel on the Baltimore Harbor Tunnel and I also give directions to lost motorist.
  • I also tally all monies collected during shift and deposit at the end of my shift.

Traffic Enforcement Officer

Department of Transportation for City of Baltimore
Baltimore
01.2014 - 10.2014
  • Issue parking citations and/or moving violations
  • Help citizens/ visitors of Baltimore City w/ directions, questions or assistance

Office Assistant

Housing Authority of Baltimore City/ McCulloh Homes Hi-Rise
Baltimore, MD
05.2012 - 08.2013
  • Answer telephone calls
  • Keep account of residents’ rental accounts and maintain petty cash account
  • File documents for rent court and evictions

Security Officer

Butler Security
Baltimore, MD
02.2012 - 05.2012
  • Sign visitors in and out of building.
  • Patrol parking lot.
  • Notify maintenance staff of emergencies in building.

Correctional Officer II

Patuxent Institution
Jessup, MD
02.2006 - 07.2010
  • Keep accurate accountability of inmates of assigned area.
  • Perform urinalysis on inmates as well as pat frisk inmates and other employees.
  • Escort inmates on trips to hospitals or other engagements which involve criminal processing.

Pretrial Investigator/ Bail Review Agent

Pretrial Release and Detention Services
Baltimore, MD
02.2003 - 02.2006
  • Compiled pertinent criminal background information used in preparation for bail review hearing.
  • Interviewed defendants and verified information given during the interview.
  • Divulged information to a district court judge and made recommendation to judge as to defendants' bail status.

Correctional Officer II

Patuxent Institution
Jessup, MD
03.1996 - 02.2003
  • Same responsibilities as the 1st employer listed.
  • Distributed mail to inmates.
  • Worked in the office to take inmate count for the entire institution.

Clerical Assistant

Social Security Administration
Baltimore, MD
04.1993 - 12.1995
  • Directed calls to representatives, received messages and assisted clients with questions about their claims.
  • Placed claims into pay status.
  • Performed general office duties.

Education

Bachelor's -

Mergenthaler Vocational Technical High School
Baltimore
05-1991

Associate of Applied Science - Correctional Administration

Baltimore City Community College
Baltimore, MD
12-1999

High School Diploma -

Mergenthaler Vocational Technical High School
Baltimore
05-1991

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Security
  • Conflict resolution
  • Exemplary work ethic
  • Documentation and reporting
  • Adaptability and flexibility
  • Verbal and written communication
  • Administrative support

ADDITIONAL INFORMATION

Skills Hard working, self sufficient, goal oriented with exceptional people skills.

Timeline

Customer Service Agent II

Motor Vehicle Administration
01.2023 - Current

Child Support Case Associate

Child Support of Baltimore County
11.2021 - 10.2022

Customer Agent I

Motor Vehicle Administration
12.2019 - 11.2021

Substitute Teacher

Howard County Public Schools
02.2018 - 11.2019

Toll Collector

MARYLAND TRANSPORTATION AUTHORITY
05.2017 - 05.2018

Traffic Enforcement Officer

Department of Transportation for City of Baltimore
01.2014 - 10.2014

Office Assistant

Housing Authority of Baltimore City/ McCulloh Homes Hi-Rise
05.2012 - 08.2013

Security Officer

Butler Security
02.2012 - 05.2012

Correctional Officer II

Patuxent Institution
02.2006 - 07.2010

Pretrial Investigator/ Bail Review Agent

Pretrial Release and Detention Services
02.2003 - 02.2006

Correctional Officer II

Patuxent Institution
03.1996 - 02.2003

Clerical Assistant

Social Security Administration
04.1993 - 12.1995

Bachelor's -

Mergenthaler Vocational Technical High School

Associate of Applied Science - Correctional Administration

Baltimore City Community College

High School Diploma -

Mergenthaler Vocational Technical High School
Tonya Brooks