Tonya Brown
Fairmont,WV
Summary
Committed to customer satisfaction through exceptional service and unparalleled support. Proficient in implementing customer service best practices and skilled in finding effective solutions to meet customer needs. With a positive attitude and genuine interest in assisting others, I am prepared to excel in a customer-focused setting. I possess the ability to rapidly grasp company products and services, guaranteeing precise and efficient customer support. In the [Desired Position] role, I am enthusiastic about utilizing and honing my communication and problem-solving abilities. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
First Energy
04.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Behavioral Therapist
Genesis HealthCare
05.2023 - 10.2023
- Took care of the kids in crisis and observe behaviors
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
PCA Personal Care Assistant
WVU Medicine
09.2022 - 05.2023
- Took care of kids before going into surgery
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
PCA Personal Care Assistant
Ruby Memorial Hospital
01.2021 - 09.2022
- Took care of patient and there needs
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Clinical Associate
United Hospital
02.2020 - 01.2021
- Took care of patients
- Facilitated efficient clinical workflows by coordinating laboratory tests, diagnostic imaging services, and referrals to specialists when appropriate.
- Enhanced patient care with thorough documentation of medical histories, treatment plans, and follow-up appointments.
- Collaborated with healthcare teams to develop comprehensive treatment plans, resulting in improved patient satisfaction.
Clinical Assistant
Ruby Memorial Hospital
08.2019 - 02.2020
- Took care of patients needs and making sure I was helping the registered nurses
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Housekeeper
UnitedHealth Group
01.2018 - 02.2019
- Took care of the needs of the patients and make sure the environment is clean
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Pharmacy Technician Trainee
Walmart Pharmacy
01.2017 - 01.2018
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Bartender/ Customer Service
Morgantown Ave
01.2014 - 01.2017
- 304-367-9833
- Mixed and served beverages to enhance customer satisfaction and optimize bar operations.
- Assisted patrons by recommending drinks and menu items, ensuring a positive and engaging experience.
- Maintained clean and organized bar area to comply with health and safety standards.
- Provided excellent customer service, increasing return visits and patron loyalty.
Customer Service Associate
Michelle Hughes
05.2012 - 01.2014
- 916-351-1238
Michelle Hughes Tommy Hilfiger
10.2011 - 10.2011
Lisa Kidd
06.2008 - 06.2008
- 304-367-1140
Lisa Kidd Go-Mart Inc
03.2008 - 03.2008
Marion Square
09.2006 - 09.2006
- 304-363-5027
Stephanie Osborne
07.2006 - 07.2006
Seven-Eleven
04.2006 - 04.2006
BP Inc
01.2006 - 01.2006
- 304-278-7702
Education
High School Diploma -
Shelby Valley High School
Pikeville, KY06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
First Energy
04.2024 - 10.2024
Behavioral Therapist
Genesis HealthCare
05.2023 - 10.2023
PCA Personal Care Assistant
WVU Medicine
09.2022 - 05.2023
PCA Personal Care Assistant
Ruby Memorial Hospital
01.2021 - 09.2022
Clinical Associate
United Hospital
02.2020 - 01.2021
Clinical Assistant
Ruby Memorial Hospital
08.2019 - 02.2020
Housekeeper
UnitedHealth Group
01.2018 - 02.2019
Pharmacy Technician Trainee
Walmart Pharmacy
01.2017 - 01.2018
Bartender/ Customer Service
Morgantown Ave
01.2014 - 01.2017
Customer Service Associate
Michelle Hughes
05.2012 - 01.2014
Michelle Hughes Tommy Hilfiger
10.2011 - 10.2011
Lisa Kidd
06.2008 - 06.2008
Lisa Kidd Go-Mart Inc
03.2008 - 03.2008
Marion Square
09.2006 - 09.2006
Stephanie Osborne
07.2006 - 07.2006
Seven-Eleven
04.2006 - 04.2006
BP Inc
01.2006 - 01.2006
High School Diploma -
Shelby Valley High School
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