Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Brown

Charleston,TN

Summary

Detail-oriented professional with over 7 years of experience in client account management and reconciliation. Proven track record in cultivating strong client relationships and implementing customer retention strategies that enhance satisfaction and loyalty.

Overview

17
17
years of professional experience

Work History

Account Manager

WAMM Financial/Auto Simple
Cleveland, Tennessee
12.2018 - 08.2025
  • Managed client relationships to ensure satisfaction and retention.
  • Resolved client inquiries and issues promptly to maintain strong partnerships.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Managed customer accounts to ensure timely payments and compliance with agreements.
  • Conducted regular follow-ups with customers via phone and email for outstanding balances.
  • Resolved payment disputes by communicating effectively with customers and management.
  • Documented interactions and maintained detailed records in company systems for accuracy.

Collector

Buy Here Pay Here, Usa
Cleveland, Tennessee
04.2017 - 12.2018
  • Managed customer accounts and tracked payment schedules effectively.
  • Conducted regular follow-ups with clients regarding outstanding balances.
  • Maintained accurate records of all communications and transactions in the system.
  • Resolved customer inquiries and disputes in a professional manner.
  • Maintained accurate records of all collection activities in the system database.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Processed payments over phone and set up recurring drafts.
  • Assisted customers with inquiries regarding billing statements and account status.
  • Reached out to customer to pursue payments, remind of obligations, and discuss default procedures.

Insurance Specialist

Tennessee Medical Billing
Cleveland, Tennessee
01.2016 - 02.2017
  • Managed insurance claims and policy inquiries for diverse clientele.
  • Maintained accurate records of client interactions and transactions securely.
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Maintained accurate records of all transactions related to insurance policies.

Order Picker

Exel Logistics
Charleston, Tennessee
03.2008 - 10.2015
  • Picked and packed customer orders accurately for timely shipment.
  • Collaborated with team members to streamline order fulfillment processes.
  • Utilized warehouse management systems to track product locations and movements.
  • Ensured compliance with safety protocols during material handling operations.
  • Assisted in training new employees on order picking procedures and safety practices.
  • Communicated effectively with supervisors to resolve workflow issues promptly.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Utilized scanning equipment for picking, packing and shipping orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
  • Confirmed items picked for orders by keying codes into system.

Education

High School Diploma -

Cleveland High School
Cleveland, TN
05-1982

Skills

  • Client relationship management
  • Account reconciliation
  • Customer retention strategies
  • Payment dispute resolution
  • Data entry accuracy

Timeline

Account Manager

WAMM Financial/Auto Simple
12.2018 - 08.2025

Collector

Buy Here Pay Here, Usa
04.2017 - 12.2018

Insurance Specialist

Tennessee Medical Billing
01.2016 - 02.2017

Order Picker

Exel Logistics
03.2008 - 10.2015

High School Diploma -

Cleveland High School

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