Tonya Bryant
Kingston,Tennessee
Summary
Human Resource Business Partner; Excellent communication skills; Well-developed leadership and motivational abilities. Very outgoing and energetic; Hard-working; Adaptable and quick-learning. Organized and focused; Multi task oriented; Excellent problem solver. A dedicated Team Player capable of functioning independently to always ensure the highest levels of quality and performance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
31
31
years of professional experience
Work History
Real Estate Agent
Astute Realty
, TN
05.2021 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales by 10%.
- Collected fees and documented payment processes for property transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print resulting in offer within 2 days.
- Advertised client properties through websites, social media and real estate guides.
- Presented purchase offers to sellers for consideration.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Communicated with clients to understand property needs and preferences.
Recruiting and Retention Office Manager
McGhee Tyson Air National Guard
, TN
01.1998 - 04.2021
- Oversaw all aspects of base retention office
- Briefed members on GI Bill Benefits, establish eligibility, issue contracts using current guidance and regulations
- Briefed large audiences about benefits associated with membership in Tennessee Air National Guard
- Supervised 12 Unit Career Advisors ensuring all members obtained career counseling to ensure retention
- Assisted in hiring of recruiters and retention personnel across state of Tennessee by preparing interview questions and participating on interview boards
- Qualified potential officer and enlisted candidates for recruitment using Air Force Regulations
- Completed all enlistment documentation to include insurance forms, enlistment contracts, and drug forms
- Managed and issued over $800,000.00 in incentive funds
- Oversaw all travel of recruiters using Outlook and AFRISS-TF
- Approving Authority for all Government Purchases in Recruiting Office
- Proficiently used various Software programs including Microsoft Office Word, Excel, Power Point, and Access
- Served as Regional Retention Manager for 6 states providing training, guidance and assistance in all matters relating to retention.
- Established workflow processes
- Monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Compared vendor prices and negotiated for optimal savings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Arranged corporate and office conferences for company employees and guests.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Developed team communications and information for meetings
- Handled average of 20 calls per day to address customer inquiries and concerns
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used Microsoft Word and other software tools to create documents and other communications
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Collaborated with base commanders to achieve 92% retention.
- Oversaw daily operations to ensure high levels of productivity
Personnel Craftsman
McGhee Tyson Air National Guard
, TN
01.1991 - 01.1998
- Assisted over 900 members with health benefits, service group life insurance, military identification cards, awards/decorations, promotions, enlistment/separation paperwork and job classification training.
- Completing on-boarding of over 300 members.
- Used Microsoft Word and other software tools to create documents and other communications
Education
M.H.R.D - Human Resource Development
Tusculum College
2006
B.S - Organizational Management
Tusculum College
2003
A.A.S - Personnel Administration
Community College of The Air Force
Alabama1999
Skills
- Quality Assurance
- Recruitment and Hiring
- Regulatory Compliance
- Information Security
- Methodical and Organized
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Verbal and Written Communication
Additional Information
- Additional Information and References Available on Request
Timeline
Real Estate Agent
Astute Realty
05.2021 - Current
Recruiting and Retention Office Manager
McGhee Tyson Air National Guard
01.1998 - 04.2021
Personnel Craftsman
McGhee Tyson Air National Guard
01.1991 - 01.1998
M.H.R.D - Human Resource Development
Tusculum College
B.S - Organizational Management
Tusculum College
A.A.S - Personnel Administration
Community College of The Air Force
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