Tonya Buffington
Charleston ,WV
Summary
Proven Senior Relationship Banker at Truist, adept in loan origination and relationship building, enhanced client trust and loyalty through resolving complex issues and identifying banking needs. Supervised operations, ensuring compliance and efficiency, demonstrating exceptional problem-solving and communication skills. Achieved significant cross-selling success, embodying professionalism and ethical standards.
Overview
26
26
years of professional experience
Work History
Senior Relationship Banker
Truist
08.1998 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Education
High School Diploma -
Sherman High School
Skills
- Loan Origination
- Cross-selling techniques
- Relationship building and management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Customer service excellence
- Adaptability and Flexibility
- Compliance, banking laws, and regulations
- Financial Counseling
Timeline
Senior Relationship Banker
Truist
08.1998 - Current
High School Diploma -
Sherman High School
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