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Associate Principal Engineer

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Dynamic and results-driven Senior Software Engineer with a solid track record in team leadership and configuration.
Dedicated Workforce L2& L3 Configuration Consultant with strong skills in Time & Attendance and AMS module configuration.
Successfully managed implementation projects- scratch to go-live, ensuring high-quality delivery and client communication, leading to improved operational efficiency and system reliability.

To work in an organization that offers opportunities to enhance my skills and knowledge, while contributing to the achievement of its objectives.
A versatile administrative support professional with proficiency in Microsoft Office programs. Known for strong planning and problem-solving skills, with the ability to adapt to change, and work independently while managing multiple priorities without compromising quality.

Highlights Of Qualification:
Professional expert with 3 years of experience in data research, web research, and digital content evaluation. The expert in enhancing the quality of data on maps. Skilled at working virtually and online research and digital information analysis. Looking out to find freelance Online Data Analyst positions to improve mapping systems to millions of users.

Dynamic and detail-oriented professional with hands-on experience at Amazon, excelling in inventory management, quality assurance, and operational efficiency. Adept at meeting tight deadlines without compromising accuracy, while maintaining a strong focus on process improvement. Highly skilled in multitasking, team collaboration, and effective communication, with a proven ability to keep accurate records and support seamless workflows. Committed to driving operational excellence in fast-paced, high-volume environments and consistently contributing to organizational success.

Accomplished leader with a proven track record at Lily Of The Desert, excelling in strategic planning and team leadership. Enhanced operational efficiency by 20% through innovative process improvements. Skilled in relationship building and quality assurance, driving continuous improvement and fostering a collaborative work environment.

Detail-oriented Cashier skilled in delivering outstanding customer service and efficiently handling transactions. Recognized for maintaining organized and clean checkout environments while supporting team operations. Committed to enhancing customer experiences through effective communication and collaboration.

Experienced content management analyst and process specialist with 10+ years of hands-on expertise in managing, optimizing, and troubleshooting complex content ingestion systems. Proven ability to standardize workflows, integrate tools for greater functionality, and collaborate across departments to deliver scalable, client-ready solutions. Strong background in training, documentation, and technical communication, with a focus on efficiency and system integrity.

With over a decade of successful experience in Tech and Financial Services, I have a proven track record of building strong relationships with key partners and BPO teams, serving as a crucial liaison between operations and stakeholders. As an accomplished Data Analyst, I leverage data insights to enhance content projects and streamline policy implementation. My background is grounded in customer support, focusing on improving customer experience and ensuring robust compliance.

Detail-oriented Quality Assurance Analyst with expertise in print and digital content validation, error analysis, and process improvement. Adept at implementing quality control standards, proofreading commercial content, and collaborating across teams to ensure compliance with established guidelines. Experienced in conducting audits, developing performance dashboards, and training teams to enhance accuracy. Strong analytical abilities and a commitment to maintaining consistency and efficiency.

Highly motivated and experienced Call Centre Team Leader with 10+ years of experience in managing and motivating teams and guiding teams in a call centre setting. Proven track record of meeting customer service requirements and surpassing organizational goals. Skilled in developing efficient processes, ensuring high standards, and aligning efforts with organization goals. Excelled at resolving customer issues, training staff, and optimizing workflow.

Tonya Burrell

Summary

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Content Engineer/Data Analyst

Customer Retention Representative

Customer Service Agent

Assistant Manager/Sales Associate

Education

Pharmacy Technician Diploma - undefined

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Content Engineer/Data Analyst

Customer Retention Representative

Customer Service Agent

Assistant Manager/Sales Associate

Pharmacy Technician Diploma - undefined

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