Tonya Butler
Philadelphia,PA
Summary
Knowledgeable Enrollment Advisor adept at helping students and parents with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring 10 plus years' experience and take on a challenging new role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ambitious leader with proven track record of creating successful food service operations, managing staff and increasing profits. Well-versed in hospitality standards and natural knack for building relationships with customers. Excellent communication, planning and conflict resolutions skills. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Food Service Manager/Cook Manager
School District Of Philadelphia
09.2016 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Established effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
Parent & Community Liaison
Birney Elementary Charter School
06.2013 - 06.2016
- Single-handedly recruited and successfully enrolled 100+ new students.
- Instrumental in creating and implementing a seamlessly registration process.
- Established, in collaboration with leadership team and teachers maintained a 95% attendance rate throughout the academic school year.
- Successfully implemented a "Parent Education Academy", which offered a variety of educational seminars and classes that parents could attend to inform them about various ways to become more involved in their child's education. Served as the liaison between the school and parents as it relates to behavioral and disciplinary challenges.
- Provided a multitude of resources to parents regarding external tutoring, financial resources, work/life balance programs and external organizations and programs that promote additional development.
- Successfully coordinated the beginning of the year, "Community Fair", which encompassed various activities for the children, additional enrollment resources, opportunity for parents to meet the educators and promote community involvement.
Catering Supervisor
ARAMARK Corporation
04.1999 - 06.2011
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
No Degree - Business Administration And Management
Temple University
PhiladelphiaSkills
- Investigating Complaints
- Creating & Building Professional Relationships
- Hospitality Management
- Staff Supervision
- Safety and Sanitation Standards
- Food Safety Management
Certification
- ServSafe Training - 5/22 - 5/27
- Food Establishment Personnel Food Safety Certificate, City of Philadelphia, Department of Public Health - Expiration 5/27
Timeline
Food Service Manager/Cook Manager
School District Of Philadelphia
09.2016 - Current
Parent & Community Liaison
Birney Elementary Charter School
06.2013 - 06.2016
Catering Supervisor
ARAMARK Corporation
04.1999 - 06.2011
No Degree - Business Administration And Management
Temple University
- ServSafe Training - 5/22 - 5/27
- Food Establishment Personnel Food Safety Certificate, City of Philadelphia, Department of Public Health - Expiration 5/27
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