Tonya Caldwell
Lorena,TX
Summary
Dynamic professional with a proven track record at Havertys Furniture, excelling in customer service and inventory control. Recognized for enhancing visual displays and demonstrating strong organizational skills. Strong relationship-building skills foster client loyalty, ensuring repeat business and referrals. Adept at managing multiple tasks while maintaining high-quality standards.
Overview
30
30
years of professional experience
Work History
Office and Display Coordinator
Havertys Furniture
10.2017 - Current
- Assisted in inventory management, ensuring optimal stock levels for featured products on display, resulting in -0.03% to -0.0% - inventory discrepancy from 2022-2025.
- Managed project timelines effectively, ensuring timely completion of all assigned tasks related to display creation and maintenance.
- Collaborated with store managers to determine best placement for merchandise displays.
- Handled customer complaints, initiated resolutions, and followed up on existing customer service tickets.
Substitute Teacher
Lorena ISD
08.2015 - 10.2017
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested by staff due to excellent past referrals and performance.
Agent Team Member
State Farm Insurance Inc
07.2010 - 12.2014
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
- Developed strong relationships with clients, resulting in repeat business and client referrals.
Engineering Admin Assistant
CMC Steel Products
11.1995 - 01.2007
- Effectively prioritized workload to meet deadlines consistently, contributing to the successful completion of numerous engineering projects.
- Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.
Education
High School Diploma -
Hope High School
Hope, AR05-1994
Skills
- Customer service
- Payroll administration
- Strong interpersonal skills
- Inventory management
- Accounts payable
- Data confidentiality
- Skilled in AutoCAD drafting
- DeGarmo staff recruitment
Timeline
Office and Display Coordinator
Havertys Furniture
10.2017 - Current
Substitute Teacher
Lorena ISD
08.2015 - 10.2017
Agent Team Member
State Farm Insurance Inc
07.2010 - 12.2014
Engineering Admin Assistant
CMC Steel Products
11.1995 - 01.2007
High School Diploma -
Hope High School