TONYA CAMPBELL-MASSENBURG

Customer service oriented professional, backed by leadership skills and 9+ years of patient care industry experience. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Work collaboratively toward solutions and mutual goals to accomplish group objectives. Deal effectively with all levels of hospital personnel and consumers with good communication skills. Manage time and priorities in multi-task environments. Communication Platforms – Zoom and Skype. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint | Type 30 WPM.

• Medical Billing
• Accounts Receivable
• Collections
• Co-Pay
• Deductibles
• Co-Insurance
• EOBs
• Revenue Cycle Management
• Posting Payments
• Government (Medicare & Medicaid)
• Third Party Payers
• Electronic Health Records (EHR)
• Electronic Medical Records (EMR)
• Managed Care (HMO, PPO, and POS)
• Workers Compensation
• Insurance Verification
• Insurance Claim Processing
• CMS 1500
• CMS 1450 (UB-04)
• Front Office Operations
• Medical Office Procedures
• Scheduling
• Medical Terminology
• Anatomy & Physiology
• HIPAA Compliance
• Medical Coding (ICD-10-CM, HCPCS, CPT)