Summary
Skills
Education
Overview
Work History
Affiliations
References
Service
Generic

Jessica Messman

Keller,TX

Summary

Empathetic professional with hands-on experience providing quality mental health counseling services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues, including dual-diagnoses. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for clients.

Skills

  • Genuine interest in well-being of others on physical, mental, and spiritual level
  • DSM-5 fluency
  • Electronic Medical Record Software
  • Patient Histories including biopsychosocial
  • Community Mental Health Programs
  • Group Counseling Interventions
  • Addictions and Substance Abuse
  • Community Involvement

Education

Master of Arts - Clinical Mental Health Counseling

University of The Cumberlands
Williamsburg, KY
12.2023

BBA - Marketing

University of North Texas
Denton, TX
12.2001

Overview

19
19
years of professional experience

Work History

Mental Health Counseling Intern

Empathy HQ
01.2023 - Current
  • Intern at non-profit agency conducting weekly individual and group counseling sessions assisting children, adolescents, and adults with various mental health concerns.
  • Provided comprehensive case management services, created comprehensive, individualized treatment plans, and connected clients and families to appropriate resources.
  • Created safe space for clients to express feelings, thoughts, and behaviors, and helping to provide insight into themselves and interpersonal relationships.
  • Provide psychoeducational and interventions such as coping skills, mindfulness, impulse control, and anger management techniques.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Maintained client confidentiality and developed progress notes and diagnostic summaries.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently

Regional Manager

Asset Campus
01.2016 - 06.2020
  • Supervised 7 student housing communities totaling over 3,000 beds, driving property performance, monitoring market conditions, and developing strategies to ensure client's goals and objectives are attained
  • Recruit, train, and mentor over 80 employees to ensure financial goals and customer experience surpasses expectations
  • Performed weekly group calls to empower managers and discuss solutions to current issues
  • Established monthly training classes for new employees to develop communication skills, enhance customer satisfaction, and other pertinent relational skills.
  • Supervised staff to optimize brand expansion initiatives and productivity.

Regional Manager

Lincoln Property Company
01.2013 - 01.2016
  • Began as GM and promoted to regional manager within 10 months
  • Supervises 7 properties with over 2,100 beds, ensuring all assets are operating with competitive advantage while maintaining company's values, policies, procedures, and primary focus on commitment to people
  • Assess financial budget and increase NOI 8% across portfolio by solving financial stressors
  • Supervises over 50 employees, helping to grow each person's skills, set personal sales goals, and determine unique solutions for meeting goals
  • Implement new training program for employees to learn new market strategies, improve performance, and enhance communication and relationship skills.

Property Manager

Floyd Realty
01.2005 - 01.2013
  • Manage day-to-day operations including leasing, marketing, facilities, payroll, capital improvement, and financial goals of Forum at Denton
  • Hire, train and supervise staff of 21 employees on 1,044-bed property
  • Implement team-building exercises to improve relationships and enhance customer experience
  • Exceed occupancy goals by maintaining 98% occupancy as well as increasing NOI by 5% by renegotiating contracts and implementing cost savings
  • Assess needs of residents and implement solutions to surpass expectations.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans

Affiliations

  • Member of ACA (American Counseling Association)
  • TAC (Texas Counseling Association)
  • Chi Sigma Iota

References

  • Gale Washington, Tulsa, OK, 918-871-1824
  • Paula Session, Tulsa, OK, 918-955-2909
  • Kenyelle Waiters, Oklahoma City, OK, 405-464-8914

Service

  • Community outreach to raise awareness of mental health in underprivileged populations
  • President of Salty Dogs Rescue
  • President of MOMS Club Denton chapter
  • Troop Leader for Boy Scouts of America and Girl Scouts of America
  • Soccer coach, in addition to several volunteer opportunities.

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Jessica Messman