Brandy Lea Guzman
Killeen
Summary
Versatile Bilingual professional with a solid foundation in customer service and human resources. Known for effective time management and problem-solving skills, ready to leverage diverse experience to enhance team collaboration and improve customer satisfaction.
Overview
27
27
years of professional experience
Work History
Medical Aid and Pay Roll
Carrizales Concrete
Loreto Mexica
01.1999 - 01.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained cleanliness and organization of medical equipment and supplies, enhancing operational efficiency.
- Provided immediate first aid in emergency situations, ensuring safety and well-being of individuals.
Volunteer Head of Arts Ideas
Hay Branch Elementry
Killeen, TX
08.2006 - 06.2009
- Developed and implemented art curriculum aligned with educational standards.
- Facilitated student engagement through innovative art projects and collaborative activities.
- Mentored students on integrating visual arts across various subjects.
- Organized school-wide art exhibitions to showcase student creativity and achievements.
Human Resources Associate
Arango Concrete
Killeen, TX
02.2010 - 06.2015
- Facilitated recruitment processes, ensuring timely onboarding of new employees.
- Developed and maintained employee records in HRIS for accuracy and compliance.
- Streamlined performance review processes, enhancing feedback efficiency across departments.
- Led training sessions on company policies and procedures for new staff members.
Host
Lowbrow Tattoo
Killeen, TX
07.2016 - 11.2025
- Managed guest seating and waitlist to optimize flow during peak hours.
- Provided exceptional customer service, ensuring positive experiences for all clients.
- Assisted with appointment scheduling and coordination for tattoo artists.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and orders by phone, answered customer questions, and informed of accurate wait times.
Education
American Red Cross
Austin, TX01-2021
High School Diploma -
(Colegio Americano De Durango)
Durango Dg06-1999
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- HR analytics
- Recruitment and selection
- Organizational development
- Talent acquisition
- Fluent bilingualism
- Problem-solving
- [Language] translation
Languages
Spanish
Native or Bilingual
Timeline
Host
Lowbrow Tattoo
07.2016 - 11.2025
Human Resources Associate
Arango Concrete
02.2010 - 06.2015
Volunteer Head of Arts Ideas
Hay Branch Elementry
08.2006 - 06.2009
Medical Aid and Pay Roll
Carrizales Concrete
01.1999 - 01.2001
American Red Cross
High School Diploma -
(Colegio Americano De Durango)