Tonya Childs
Salisbury,MD
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
20
20
years of professional experience
Work History
Payment Specialist
Avery Hall Insurance Group
12.2021 - Current
- Executed a range of administrative duties focused on payment processing such as generating reports, updating records, and ensuring accurate documentation.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to customer inquiries and provided detailed account information.
- Assumed responsibility for collecting premium payments from clients, efficiently recording them in our agency management system as well as with the carrier. Proactively contacted carriers to reinstate policies upon cancellation, successfully following the prescribed cancellation/reinstatement workflow.
- Verified client payments and posted them accurately for seamless financial transactions.
- Ensured up-to-date policy information for efficient operations.
- Maintained daily records for balancing the cash box.
- Managed renewal process for carrier policies.
- Retrieved policies from carriers
- Provided exceptional customer service by addressing inquiries and troubleshooting payment issues, ensuring a positive experience for clients.
- Enhanced customer satisfaction by efficiently processing payment transactions and resolving issues.
- In a 3 month span, The company took in 4537 payments. of that, I personally took 2376 payments. That is 39.6 per day or 5 per hr.
Human Resources Generalist
Piedmont Airlines, Inc.
11.2016 - 06.2019
- Provides support for various tasks, including resolving payroll issues.
- Streamlined onboarding procedures for new hires
- Supported and acted as lead for HR team.
- Facilitated the implementation of employee new hire processing by verifying background checks, conducting FBI fingerprint record checks, and ensuring government clearance along with data entry.
- Data entry to include federal documentation and verification of DOT drug testing compliance
- Generates reports to ensure operations run smoothly.
- Assist with general office duties.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
Office Assistant
City of Wilmington: Integrity Staffing
01.2014 - 01.2016
- Greet and assist city employees and the public
- Serve as back up to the Human Resources Administration Assistant
- Answer, screen, and direct more than 300 calls per day to their appropriate contact
- Assist with employee forms and programs
- Reconcile Munis and Risk Master claims, payments, along with entering new claims, when necessary.
Office Manager
The Crab Place
01.2005 - 01.2014
- General office duties including supply orders for office and restaurant
- Acted as liaison between customers and company owners, including scheduling appointments and integrating respectable communication skills
- Formed employee handbook and upheld all policies
- Hired, trained, and evaluated all staff members regularly; terminated when necessary
- Includes maintaining internal relationships.
Education
Sojourner Douglas College
Salisbury, MDWoodbridge Business Institute
Salisbury, MDSkills
- Conflict resolution and Communication skills
- Cash Handling
- Adherence to high customer service standards
- Very familiar with the Microsoft Office Suite and QuickBooks
- Delegating skills along with the ability to follow up on others' work
- Over 20 years' experience in business field
- Customer Service
- Customer-focused
Timeline
Payment Specialist
Avery Hall Insurance Group
12.2021 - Current
Human Resources Generalist
Piedmont Airlines, Inc.
11.2016 - 06.2019
Office Assistant
City of Wilmington: Integrity Staffing
01.2014 - 01.2016
Office Manager
The Crab Place
01.2005 - 01.2014
Sojourner Douglas College
Woodbridge Business Institute
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