Tonya Clark
Raleigh,NC
Summary
Proficient in training and leadership, with over 6 years of buying experience implementing innovative merchandising strategies and identifying opportunities for generating sales. Swift problem solver, with a strong work ethic, organizational skills, a team player with a passion for growth and achieving goals. With over 9 years of customer service, I am committed to creating an environment that is dedicated to achieving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Center Store Manager
Food Lion
Raleigh, NC
07.2024 - Current
- Developed and implemented strategies to maximize sales performance and profitability of the center store.
- Assisted customers with locating desired items within the store or ordering them online if necessary.
- Created a team environment by providing leadership, motivation, direction and support to associates.
- Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
- Implemented new ideas that improved processes throughout the center store departments.
- Delegated work to staff, setting priorities and goals.
Deli Manager
The Fresh Market
09.2023 - 05.2024
- Managed and supervised a team of 10 or more.
- Reduced store inventory percentages month by month.
- Maintained schedules 3 weeks in advance based on business volume.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Assistant Grocery Manager
The Fresh Market
03.2023 - 09.2023
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Reduced and managed waste percentage to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Deli Manager
The Fresh Market
07.2022 - 02.2023
- Constantly met the company production percentage of 85% and higher.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Controlled freshness of products by rotating and removing out of code merchandise.
Whole Body Order Writer
Whole Foods Market Inc
09.2021 - 05.2022
- Supported company-wide initiatives by actively participating in cross-functional projects aimed at improving overall business operations.
- Ranked top 5 in the region for both company wide annual sale; body care and supplement sales.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
- Monitored sales to purchase to manage over/under purchasing.
Grocery Order Writer
Whole Foods Market Inc
06.2018 - 09.2021
- Planned, organized, and managed all promotional merchandising and promotional exit strategies.
- Projected and adjusted daily forecasting sales in accordance with actual sales eod.
- Managed and organized third party SAS Retail team for planogram resets.
- Assisted in receiving the companywide certification on operating procedures.
Team Member
Whole Foods Market Inc
07.2015 - 06.2018
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance, and pursued learning opportunities to advance knowledge and took on leadership roles.
- Established positive work relationships with local vendors to promote and boost product availability for customers.
- Collaborated with other departments to maximize profit sales.
- Buyer for Bulk department while being a stand-in buyer for other departments - Frozen, Dairy, Grocery, and Whole Body.
- Assisted in promotional procedures that include the following: building displays, proper placement of sale signs and tags.
Education
Bachelor of Science - Business Management
Delaware State University
Dover, DE05.2013
Skills
,,,,,,,,,,
Effective Communication
Decision Making
Customer Service
Food Safety Procedures
Managing Invoices and Credits
Perishable and Non-Perishable Purchasing
Team Training and Mentoring
Standard Operating Procedures
Promotional Planning
Merchandising Strategies
Inventory Management
Training
- Leadership Training
- Team Leader Training
- Assistant Team Leader Training
- Food and Safety Training
- Standard Operating Procedures - OTS and 5S
- Grocery Order Writer Essentials
- Whole Body Order Writer Essentials
Timeline
Center Store Manager
Food Lion
07.2024 - Current
Deli Manager
The Fresh Market
09.2023 - 05.2024
Assistant Grocery Manager
The Fresh Market
03.2023 - 09.2023
Assistant Deli Manager
The Fresh Market
07.2022 - 02.2023
Whole Body Order Writer
Whole Foods Market Inc
09.2021 - 05.2022
Grocery Order Writer
Whole Foods Market Inc
06.2018 - 09.2021
Team Member
Whole Foods Market Inc
07.2015 - 06.2018
Bachelor of Science - Business Management
Delaware State University