Tonya Clark
Bruner,MO
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Optician
Chesterfield Eyeworks
09.2012 - Current
- Dispense and fit prescription eyewear
- Pretesting for the Doctor
- Reception duties
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Optician
Ozark Eyeclinic
11.2007 - 07.2012
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Performed basic vision testing for new patients.
Optician
Clarkson Eyecare
05.2006 - 11.2007
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Performed vision testing for patients.
Optician
Marion Eye Centers & Optical
03.2002 - 07.2004
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Optician
Dr. Obermark
02.1999 - 03.2002
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of eyeglass frames appropriate for prescription and style preferences.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Education
Diploma -
Bloomfield High School
Bloomfield, MO05-1997
Skills
- Processing insurance claims
- Inventory control
- Proficient in OfficeMate and Compulink software
- Strong team player
- Customer service
- Insurance verification
- Optical dispensing
- Prescription interpretation
- Billing processing
- Patient testing
- Product and service recommendations
- Optical equipment testing
- Problem-solving
Certification
- ABO Certification 2006
- Life licensed 2017
Timeline
Optician
Chesterfield Eyeworks
09.2012 - Current
Optician
Ozark Eyeclinic
11.2007 - 07.2012
Optician
Clarkson Eyecare
05.2006 - 11.2007
Optician
Marion Eye Centers & Optical
03.2002 - 07.2004
Optician
Dr. Obermark
02.1999 - 03.2002
Diploma -
Bloomfield High School
ABO Certification
ABO Certification
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