Tonya Click
Dallas,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
24
24
years of professional experience
Work History
Receptionist
Clay Cooley LLC
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phones promptly and directed incoming calls to the correct offices.
- Resolved over 80% of customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved workflow by introducing more efficient document handling and organization practices.
- Organized, maintained, and updated the information in computer databases at least two to three times a week.
- Routed incoming mail and messages to relevant personnel without delay.
Teller
Credit Union of Texas
12.2020 - 10.2022
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Received loan and utility payments, sending funds to the appropriate accounts.
Sales Associate
Bass Pro Shops Outdoor World
05.2020 - 12.2020
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Raised customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Coordinated sales promotions and events to drive store traffic and increase sales volume by more than 100%.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Consultant
Athleta- Gap
09.2019 - 01.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Senior Sales Advisor
Bath & Body Works
03.2000 - 09.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Set and achieved company-defined sales goals.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Achieved or exceeded company-defined sales quotas by 100%
- Kept detailed records of daily activities through an online customer database.
- Contributed to event marketing, sales, and brand promotion.
- Stayed current on company offerings and industry trends.
Merchandise Assistant
J.C. Penney
09.2016 - 04.2018
- Coordinated with the visual merchandising team to create cohesive store environments that reflected brand identity and enhanced customer experience.
- Provided valuable input during merchandise planning meetings, contributing to the overall success of seasonal launches.
- Monitored inventory levels closely to reduce overstock situations, resulting in reduced markdowns and improved profit margins by over 50%.
- Aided in staff training initiatives focused on enhancing product knowledge and improving overall sales performance across the team.
- Maximized sales revenue with targeted merchandising strategies based on customer demographics and preferences.
- Streamlined inventory management processes for increased efficiency in restocking and tracking product availability.
- Implemented loss prevention measures through diligent monitoring of high-value items and adherence to company security protocols.
- Enhanced merchandise presentation by creating visually appealing displays and regularly updating floor layouts.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks by size, style, and color.
- Developed merchandising strategy to efficiently move overstock.
Education
Some College (No Degree) - Social Psychology
Eastfield College
Mesquite, TXSome College (No Degree) -
Richland College
Dallas, TXHigh School Diploma -
W.W. Samuell High School
Dallas, TX06.1988
Skills
- Strong Work Ethic
- Cash handling and management
- Financial record keeping
- Banking
- Rapid 10-key data entry
- Sales and Cross-Selling
- Customer Service
- Data Entry
- Office Administration
- Clerical Support
- Multi-Line Telephone Systems
- Microsoft Office
- Payment Processing
- Excel spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Managed Children's area and the Home department.
Timeline
Receptionist
Clay Cooley LLC
11.2023 - Current
Teller
Credit Union of Texas
12.2020 - 10.2022
Sales Associate
Bass Pro Shops Outdoor World
05.2020 - 12.2020
Sales Consultant
Athleta- Gap
09.2019 - 01.2020
Merchandise Assistant
J.C. Penney
09.2016 - 04.2018
Senior Sales Advisor
Bath & Body Works
03.2000 - 09.2018
Some College (No Degree) - Social Psychology
Eastfield College
Some College (No Degree) -
Richland College
High School Diploma -
W.W. Samuell High School
Similar Profiles
ALVIN WEBBALVIN WEBB
Used Car Director - Finance Director at Clay Cooley Volkswagen - Clay Cooley KiaUsed Car Director - Finance Director at Clay Cooley Volkswagen - Clay Cooley Kia
Darrius JamesDarrius James
Sales Associate at Clay Cooley KiaSales Associate at Clay Cooley Kia
Gerardo AlvaradoGerardo Alvarado
Technician at Clay Cooley ChevroletTechnician at Clay Cooley Chevrolet
Avinash MaddineniAvinash Maddineni
Senior Data Engineer at Expedia Group IncSenior Data Engineer at Expedia Group Inc
Flavio Cesar DelgadoFlavio Cesar Delgado
Senior Customer Service Representative at City of DallasSenior Customer Service Representative at City of Dallas