Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

TONYA CONN

Camp Lejuene ,NC

Summary

Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

12
12
years of professional experience

Work History

Family Manager

Self Employed
12.2016 - Current
  • Managed finances effectively with budgeting and expense tracking to achieve financial goals.
  • Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
  • Maintained a clean and organized household for improved efficiency and stress reduction.
  • Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
  • Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
  • Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
  • Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.

Shift Lead

Starbucks
12.2015 - 12.2016
  • Managed store closing and opening procedures to ensure safety and security
  • Trained new hires on the proper use of equipment, job duties, and safety regulations
  • Assisted customers with inquiries, orders and complaints in a timely manner
  • Addressed customer complaints promptly with professionalism and courtesy
  • Complied with company standards and policies, setting example for team members
  • Held team members accountable during shift by effectively coaching to improve performance
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies
  • Ensured compliance with all health codes and sanitation guidelines during food preparation
  • Supervised food production and preparation, promoting consistency with established recipes and procedures
  • Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency
  • Prepared end-of-shift reports for management review and approval
  • Maintained excellent customer service while managing a team of 10+ employees
  • Oversaw shift operations to create quality products that met company standards.

Trainer

Panera
06.2014 - 06.2015
  • Provide training to new hires on customer service standards and SOPs
  • Create training materials
  • Provide coaching to improve customer satisfaction scores
  • Educated employees on proper use of organization's products and systems
  • Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
  • Conducted pre- and post-training assessments to measure impact of training
  • Managed multiple projects simultaneously while adhering to tight deadlines.

Cashier

Ciggys for less
05.2013 - 06.2014
  • Kept accurate records of daily transactions using computerized systems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Hourly checked the product to manage the humidity and quality.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier-stocker

Dollar tree
01.2013 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.

Education

High School Diploma -

South Lake Highschool
Groveland, FL
06.2012

Skills

  • Communication
  • Organization
  • Time management
  • Multi-tasking
  • Efficiency
  • Attention to detail
  • Cross-functional collaboration
  • Staff motivation
  • Inventory management
  • Performance management
  • Adaptability and flexibility
  • Task prioritization
  • Problem-solving abilities
  • Conflict resolution

Extracurricular Activities

Yearbook editor chief

Timeline

Family Manager

Self Employed
12.2016 - Current

Shift Lead

Starbucks
12.2015 - 12.2016

Trainer

Panera
06.2014 - 06.2015

Cashier

Ciggys for less
05.2013 - 06.2014

Cashier-stocker

Dollar tree
01.2013 - 04.2013

High School Diploma -

South Lake Highschool

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TONYA CONN