Tonya Cooper
Scotts,MI
Summary
Detail-oriented Administrative Assistant and Quality Technician with several years of experience driving operational excellence in fast-paced, high-stakes environments. Adept at streamlining administrative workflows, managing critical documentation, and conducting thorough quality inspections to ensure compliance with industry and safety standards. Recognized for exceptional organizational skills, clear and professional communication, and a proactive approach to continuous improvement and workplace safety.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Great Lakes Waterproofing Solutions
04.2025 - Current
- Managing Schedules
- Processing invoices and receipts
- First point of contact for clients and guests
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Quality Technician - Batch Record Review
Zoetis
02.2021 - 12.2024
- Ensure each batch of product was produced according to procedures and meets all regulatory and quality standards.
- Ensure all entries are complete, legible and made in real time. Cross reference with any cleaning or line logs.
- Train colleagues in proper GMP documentation practices to ensure compliance and consistency.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained quality documentation and records for conformance with relevant standards.
- Proposed corrective actions to address recurring quality issues.
- Developed and implemented quality control processes to meet product standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Reported problems and concerns to management.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Developed and implemented procedures to meet product quality standards.
- Conducted data review and followed standard practices to find solutions.
- Conducted investigations into questionable test results.
Packaging Specialist III
Zoetis
02.2018 - 03.2021
- Ensure the products are packaged accurately, efficiently and in accordance with regulatory and quality standards.
- Line setup, and monitoring, proper documentation and conduct checks throughout the packaging of the batch.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Organized items on racks, shelves and bins to maintain established order.
- Operated manual pallet jacks and forklifts to move and store materials.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cleaned and maintained production area and equipment.
- Monitored inventory levels to report on shortages or excess.
- Re-packaged damaged or incorrectly packaged items.
- Operated shrink wrap, banding and other wrapping machines.
- Monitored packaging machinery to make needed adjustments.
- Counted items to verify accuracy of orders.
- Inspected items for defects and damage.
Packaging Operator
Adecco at Zoetis
06.2015 - 02.2018
- Manually package and inspect packaging components.
- Perform hourly checks of the components.
- Used pallet jacks to safely move [Number] pounds of product and materials.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Loaded merchandise into specific packages most suited for product dimensions.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
Manager
Zoup!
04.2013 - 06.2015
- Schedule staff
- Balance the registers at the end of shift and prepare deposits.
- Train staff on food safety, new products and new staff.
- Ensure the store was always ready for inspections.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Medical Assistant Certification -
Olympia Institute of Technology
Grand Rapids, MIHigh School Diploma -
Vicksburg High School
Vicksburg, MISkills
- Leadership & Management
- Staff Management
- Staff Training
- Staff Development
- Policy Implementation
- Communication
- Team Collaboration
- Critical Thinking
- Problem-Solving
- Organization & Efficiency
- Time Management
- Attention to Detail
- Records retrieval
- Filing
- Check processing
- Scheduling
- Recordkeeping
- Multi-line phone systems
- Back office operations
- Training and coaching
- Inventory supplies
- Computer skills
- Document control
- Advanced MS office suite
- Microsoft Office Suite
- Documentation and control
- Data entry
- Documentation and recordkeeping
- Supervising staff
Timeline
Administrative Assistant
Great Lakes Waterproofing Solutions
04.2025 - Current
Quality Technician - Batch Record Review
Zoetis
02.2021 - 12.2024
Packaging Specialist III
Zoetis
02.2018 - 03.2021
Packaging Operator
Adecco at Zoetis
06.2015 - 02.2018
Manager
Zoup!
04.2013 - 06.2015
Medical Assistant Certification -
Olympia Institute of Technology
High School Diploma -
Vicksburg High School