Tonya Cotten

Title research, property description, mineral and resource knowledge, GIS/Mapping- knowledge of geographic information systems, Due diligence, data entry.

• Maintained accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.
• Collaborated closely with operations teams to understand staffing needs and calibrate recruitment efforts accordingly.
• Continuously monitored industry trends and best practices, implementing innovative strategies for attracting and retaining top-performing drivers.
• Enhanced company reputation as a top employer for professional drivers through targeted marketing campaigns and outreach initiatives.

• Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
• Streamlined workflow for the technical support team, optimizing productivity and performance.
• Reduced call wait times by implementing effective call routing strategies and prioritizing urgent cases.
• Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
• Provided customer service via phone, email, and live chat.
• Managed high volume inbound and outbound call.
• Utilized Microsoft Word, Excel, and other software to resolve client issues.
• Scheduled medical procedures for our clients.
• Developed expertise in conflict management, problem solving, and data analysis.
• Developed strong communication and collaboration skills through remote work with expertise in virtual team management and digital communication tools with a proven ability to work effectively under very minimal supervision. I learned time management, self motivation, and self discipline.

• Enhanced patient care by conducting thorough and accurate echocardiograms for timely diagnosis and treatment planning.
• Collaborated with cardiologists to analyze cardiac data, leading to improved patient outcomes.
• Optimized workflow efficiency by maintaining well-organized schedules and prioritizing urgent cases.
• Promoted patient comfort during procedures, explaining the process step-by-step and addressing concerns.