Tonya Cottrell
Milton,Florida
Summary
High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Reliable Inventory Manager bringing expertise in receiving, storage and document management. Natural leader, communicator and problem-solver experienced in completing audits and submitting reports. Focused on keeping inventory current and at optimal levels.
Overview
23
23
years of professional experience
Work History
Inventory Manager
Hall's Hardware
Milton, Florida
10.2022 - Current
- Ensured product quality and safety standards were met throughout the inventory process.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Supervisory Sales Clerk
Navy Exchange
Milton, Florida
02.2017 - 09.2021
- Conducted regular inventory checks, kept records of stock levels and ordered new merchandise when needed.
- Established partnerships with local businesses to promote products and services offered by the store.
- Provided customer service to customers, answered questions and assisted with product selection.
- Monitored employee compliance with safety rules and regulations as well as store policies regarding returns, exchanges, refunds.
- Enforced security measures within the store such as monitoring CCTV footage or checking bags upon exit.
- Determined pricing strategies based on competitor prices, cost analysis data, market conditions.
Customer Service
Aviation Plaza Navy Exchange
Pensacola, Florida
01.2015 - 09.2017
- Currently TOP Seller of 'Keep It New' plans for 2016.
- Cross Trained and provided back up for other customer service reps when needed.
- Handled customer returns and merchandise exchanges efficiently making sure to follow procedure and properly document each transaction.
- Accurately worked with and turned in all cash receipts, checks and coupons daily from multiple cash registers containing $500-$5000.00.
- Able to correctly input vending machine earnings in Orpos weekly to ensure monies balance between cash register and cash cage.
- Assisted management by correctly scanning merchandise with Falcon handheld Telxon for end of year inventory to properly calculate shrink.
- Led and managed sales team operations, ensuring exceptional customer service and efficient transaction handling.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Customer Care Professional
AETNA US HEALTHCARE
01.2002 - 01.2004
- Accurately clarified dental insurance policy with member and provider.
- Adjusted dental insurance claims for correct processing and proper payment to member and provider.
Sales Clerk
NEX Corry Station Mall
01.2015
- 'Seasonal' associate for Specialty Department-fragrances, jewelry and cosmetics.
- Able to price adjust merchandise with Falcon Telxon accurately.
- Responsible for maintaining all aspects of cosmetics from delivery and labeling to the actual displaying of the product for sale.
Education
BUSINESS OFFICE ADMINISTRATER - Business Office Administration
ADVANCE CAREER TRAINING
01.2001
Skills
- Team Leadership
- Customer Service
- Sales
- Retention
- Merchandise Sales
- Sales Strategy
- Literacy and Education Advocacy
- Inventory management
- Product quality assurance
- Data analysis
- Safety compliance
- Vendor relations
- Customer service
- Sales strategies
- Record keeping
- Team leadership
- Market analysis
- Problem solving
- Time management
- Effective communication
- Employee training
- Conflict resolution
- Merchandise display
- Staff motivation
- Employee scheduling
- Brand awareness
- Store operations
- Task delegation
- Product pricing
- Sales analysis
- Sales management
- Sales target achievement
- Product demonstrations
- Sales coaching
- Sales presentations
- Customer engagement
- Policy enforcement
- Promotional planning
- Store maintenance
- Customer feedback
- Sales reporting
- Sales negotiation
- Customer relations
- Negotiation tactics
- Shrinkage control
- Shipping and receiving
- Inventory audits
- Cycle counting
- Cost reduction strategies
- Reporting processes
Timeline
Inventory Manager
Hall's Hardware
10.2022 - Current
Supervisory Sales Clerk
Navy Exchange
02.2017 - 09.2021
Customer Service
Aviation Plaza Navy Exchange
01.2015 - 09.2017
Sales Clerk
NEX Corry Station Mall
01.2015
Customer Care Professional
AETNA US HEALTHCARE
01.2002 - 01.2004
BUSINESS OFFICE ADMINISTRATER - Business Office Administration
ADVANCE CAREER TRAINING
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