Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Crafton

Los Banos,CA

Summary

Trustworthy and dedicated Customer Service Representative with over 15 years of experience serving customers. Talented at correctly taking order information and tending to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

11
11
years of professional experience

Work History

Cashier Specialist

Dollar General Market
Los Banos, CA
03.2019 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.

Assistant Manager

Big 5 Sporting Goods
Los Banos, CA
10.2022 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

StorQuest /Mercey Springs Road Mini Storage
Los Banos, CA
03.2013 - 04.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Gilroy High School
Gilroy, CA

Skills

  • Data Entry Efficiency
  • Upselling
  • Customer Service
  • Customer Relations

Timeline

Assistant Manager

Big 5 Sporting Goods
10.2022 - 12.2023

Cashier Specialist

Dollar General Market
03.2019 - Current

Assistant Manager

StorQuest /Mercey Springs Road Mini Storage
03.2013 - 04.2018

Gilroy High School
Tonya Crafton