Tonya Crain
Anchorage,AK
Summary
Offers a solid foundation in technical problem-solving and have a strong desire to learn and develop in a solutions-oriented environment, with an aptitude for quickly grasping new technologies further enhances the ability to deliver innovative solutions. Offering solid foundation in client relations and organizational skills, eager to learn and grow in dynamic sales environment. Brings ability to quickly grasp sales processes and adapt to new technologies. Ready to use and develop skills in communication and problem-solving in any role.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Sales Support Coordinator
Alaska Communications
Anchorage, AK
07.2021 - Current
- Providing excellent customer care and making sure that the customer has the services that is need
- Selling and understanding technology within Alaska Communications (Microsoft, Managed IT, Dedicated Internet Access, VPLS, MPLS, Ethernet, VoIP, Satellite and Phone services)
- Training new system that was rolled out and will be rolling out
- Training new hires
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets (KSO's), and motivate staff members towards achieving goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Client Account Manager I
Alaska Communications
Anchorage, AK
04.2017 - 07.2021
- Providing excellent customer care
- Help with selling Microsoft, Business Extreme Broadband, Metro Ethernet, Dedicated Internet Access, Enhanced Ethernet Services, MPLS, and Phone services
- Taking on multiple projects and training
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays
- Answered office phone calls and emails to direct customers and answer questions
Service Delivery Specialist II
Alaska Communications Systems Group Inc.
Anchorage, Alaska
07.2014 - 04.2017
- Taking phone calls
- Providing excellent customer care
- Managing Business customer accounts
- Hard worker
- Writing orders for Data services (Business Extreme Broadband, Metro Ethernet, Dedicated Internet Access, MPLS, Enhanced Ethernet Services, 3rd party (In State and Out of state orders))
- Working with other departments fixing issues that come along with failed installs
- Acting Service Delivery Manager
- Willing to think outside the box when it comes to installing or changing services
- Very passionate about work and making sure the customers are taken care of
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Communicated with coworkers regarding deadlines and project milestones
Sales Associate
Fred Meyer
Anchorage, Alaska
01.2013 - 10.2015
- Customer Service
- Promoted to Person in Charge after 60 days
- Assigned tasks to employees
- Completed tasks that were given in a timely matter
- Multi-Tasking from running the floor, watching over employees, breaking down freight
- Monitoring two departments at the same time
- Stocked merchandise and loaded and unloaded deliveries
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Mixed and matched paints according to customer specifications
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Sales and Service Associate III
Alaska Communications Systems Group Inc.
Anchorage, Alaska
05.2012 - 07.2014
- Taking 20-50 business phone calls a day
- Providing excellent customer care
- Managing Business customer accounts
- Hard worker
- Acting Lead
- Having the new business reps shadow
- Help trained new business reps
- Evaluated customer account information to assess current issues and determine potential solutions
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Addressed customer service inquiries quickly and accurately
Sales and Service Associate, I
Alaska Communications Systems Group Inc.
Anchorage, Alaska
10.2010 - 05.2012
- Taking at least 30 to 60 phone calls a day
- Providing excellent customer care
- Hard worker
- Acting Lead
- Having new LEC sale reps shadow myself
- Evaluated customer account information to assess current issues and determine potential solutions
- Addressed customer service inquiries quickly and accurately
Sales Associate
Holiday
Anchorage, Alaska
09.2008 - 10.2010
- Assigned tasks to employees
- Generated and completed all necessary paperwork
- Completed assigned tasks
- Watching over 6 employees
- Breaking down freight
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Acted for Assistant Manager
Sales Associate
Tesoro Gas Station
Anchorage, Alaska
05.2007 - 09.2008
- Assigned tasks to employees
- Generated and completed all necessary paperwork
- Completed assigned tasks
- Watching over 6 employees
- Breaking down freight
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Education
Associate of Arts - Business Administration
American InterContinental University
Chicago, IL 08.2005 - 11.2007
High School Diploma -
George W. Fowler High School
Syracuse, NY 09.1998 - 01.2003
Skills
- Product and service familiarity
- Contract preparation
- Pre-sales support
- Multi-tasking
- Sales support
- Project management
- Customer-oriented
- Inside and outside sales
- Outstanding customer service
- Product and service familiarity
Accomplishments
I was asked to assist in teaching the sales department on our new OMNIA system. I have been asked to assist with a new system for Alaska Communications coming 2026.
Timeline
Sales Support Coordinator
Alaska Communications
07.2021 - Current
Client Account Manager I
Alaska Communications
04.2017 - 07.2021
Service Delivery Specialist II
Alaska Communications Systems Group Inc.
07.2014 - 04.2017
Sales Associate
Fred Meyer
01.2013 - 10.2015
Sales and Service Associate III
Alaska Communications Systems Group Inc.
05.2012 - 07.2014
Sales and Service Associate, I
Alaska Communications Systems Group Inc.
10.2010 - 05.2012
Sales Associate
Holiday
09.2008 - 10.2010
Sales Associate
Tesoro Gas Station
05.2007 - 09.2008
Associate of Arts - Business Administration
American InterContinental University
08.2005 - 11.2007
High School Diploma -
George W. Fowler High School
09.1998 - 01.2003
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