Tonya Cramer
Cumberland,MD
Summary
Accomplished Fiscal Accounts Clerk and Bar Manager with a proven track record at the State of Maryland Thomas B Finan Center and Barton Hose Company. Expert in bank reconciliation and customer service, enhancing financial accuracy and client satisfaction. Spearheaded initiatives that significantly improved operational efficiency and fostered a loyal customer base through exceptional leadership and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fiscal Accounts Clerk
State of Maryland Thomas B Finan Center
03.2024 - Current
- Successfully managed high volumes of daily transaction entries while maintaining an organized work environment conducive to efficient task completion.
- Contributed to audit preparation efforts, effectively organizing documentation for streamlined access during annual reviews.
- Improved financial accuracy by diligently processing invoices, payments, and expense reports.
- Optimized cash flow management through diligent monitoring of receivables and payables, ensuring prompt collections and payments.
- Ensured compliance with financial regulations by maintaining accurate records and staying up-to-date on policy changes.
- Enhanced fiscal efficiency through the timely reconciliation of bank statements and general ledger accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Bartender/Bar Manager/Custodian/Cook
Barton Hose Company AKA Barton Firehall
03.2007 - 11.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Valley High School
Lonaconing, MD06-1987
Skills
- Bank reconciliation
- Invoice processing
- Accounting software proficiency
- Cash flow management
- General ledger maintenance
- Customer service
- Attention to detail
- Journal entries
- Verbal and written communication
- Microsoft Excel
- Purchase order management
- Data entry
- Account reconciliation
- Payment processing
- Invoice verification
- Year-end closing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Problem-solving abilities
- Time management
- Problem-solving
- Teamwork
- Organization skills
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
Fiscal Accounts Clerk
State of Maryland Thomas B Finan Center
03.2024 - Current
Bartender/Bar Manager/Custodian/Cook
Barton Hose Company AKA Barton Firehall
03.2007 - 11.2020
High School Diploma -
Valley High School
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