Summary
Overview
Work History
Skills
Certification
Timeline
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Tonya Curran

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Composites One
07.2020 - Current
  • Responsible for timely and accurate order entry to achieve 95%-98% on time deliveries with sales of 1.5-1.75 million per month
  • Collaborate with a Technical Sales Representative to oversee and manage 250+ accounts within Maine and New Hampshire
  • Effectively communicates with all customers and team members to serve as a liaison between all parties involved in the fulfillment process
  • Cultivate strong customer relationships helping to instill customer loyalty
  • Executes an ability to effectively prioritize and manage day to day tasks in an efficient manner; recognize, clarify and prioritize concerns, identify when issues arise and put actions into place

National Accounts Coordinator

Trimark United East
04.2015 - 04.2020
  • Collaborated with and supported two National Account Managers while maintaining my own accounts
  • Enhanced customer experiences by promptly resolving issues and proactively addressing potential challenges before they arose.
  • Developed long-lasting relationships with key clients by providing personalized support and identifying opportunities for growth.
  • Contributed to customer satisfaction by establishing a protocol that expedited the distribution turnover of proprietary items
  • Minimized proprietary item errors by up to 50% and supported operations that increased revenue
  • Maintained open lines of communication between internal departments and external contacts, fostering strong working relationships across all parties involved in account management efforts.

Culinary Manager/Service Manager

Darden Restaurant Group
04.2007 - 04.2015
  • Drove culinary operations, while maintaining inventory of $35K and supporting cross-functional operations of the restaurant's departments
  • Strived for customer excellence by identifying customer service requirements through surveys and benchmarking
  • Steered customer satisfaction metrics from 68% to 85% within 6 months by championing multiple customer service initiatives
  • Motivated team of 100 employees to maintain high standards of food preparation and efficiency every shift by coaching and training
  • Sustained adherence to optimal sanitation standards by developing a cleaning schedule
  • Attained recognition for the region's best performance for passing eight consecutive quarterly inspections
  • Generated monthly sales growth of $1,500 by collaboratively facilitating large take out orders to nearby colleges
  • Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.

Skills

  • Customer Service
  • Relationship Development
  • Account Management
  • Vendor Relations
  • Sales Support
  • Inventory Control
  • Time Management
  • Detail Orientated
  • Team Leadership
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking

Certification

ServSafe Allergen Certification

Timeline

Customer Service Representative

Composites One
07.2020 - Current

National Accounts Coordinator

Trimark United East
04.2015 - 04.2020

Culinary Manager/Service Manager

Darden Restaurant Group
04.2007 - 04.2015

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Tonya Curran